Benefits:
Health insurance
Opportunity for advancement
Paid time off
Training & development
Vision insurance
Wellness resources
401(k)
401(k) matching
Dental insurance
Tuition assistance
Quality, Risk & Compliance Business Partner
Department: Quality Research & Compliance Location: Northampton, MA or Main Business Office Employment: Full-Time | Exempt Schedule: Monday–Friday, 9a–5p Annual Salary: $65,000–$90,000, based on education and experience
SUMMARY
ServiceNet is seeking a Quality, Risk & Compliance (QRC) Business Partner to help program leaders improve services, meet regulatory requirements, and address quality and compliance concerns.
Reporting to the Chief Quality Officer, you’ll serve as the primary QRC resource for assigned programs, supporting quality improvement, accreditation and survey readiness, corrective action, and program performance.
Assignments may include RVCC Outpatient, Behavioral Health & Integrated Services, or Vocational & Day Programs.
ABOUT THE ROLE
Partner with Program Leaders
Build strong working relationships and serve as the primary QRC resource for assigned programs
Help leaders understand and apply regulations, policies, documentation standards, and quality expectations to daily operations
Support Compliance & Survey Readiness
Help programs meet regulatory, contractual, licensing, accreditation, payer, and organizational requirements
Coordinate preparation for accreditation surveys, licensing visits, payer and funder reviews, and other external monitoring
Use Data to Improve Services
Review performance measures, dashboards, incidents, stakeholder feedback, and other information to identify trends and improvement opportunities
Work with program leaders to develop and monitor corrective action and performance improvement plans
Follow up to ensure actions are completed and improvements are sustained
Address Risk & Support Organization-Wide Quality
Collaborate with the Risk Management Coordinator on incident, safety, and risk concerns
Bring significant or systemic concerns to the Chief Quality Officer
Participate in quality, compliance, accreditation, risk, and performance improvement initiatives across ServiceNet
MINIMUM REQUIREMENTS
Bachelor’s degree in behavioral health, human services, healthcare administration, quality management, public administration, or a related field
At least five years of relevant experience in behavioral health, human services, healthcare quality, compliance, program operations, accreditation, or a related area
Ability to interpret and apply regulations, standards, policies, contracts, and program requirements
Strong organizational, analytical, project management, and communication skills
Ability to manage multiple priorities and follow projects and corrective actions through completion
Ability to build collaborative relationships with program leaders while providing effective quality and compliance oversight
Sound judgment, including recognizing when concerns require additional follow-up or escalation
Knowledge of regulations and standards applicable to the assigned service area preferred
PERKS & BENEFITS
Paid Time Off:
Starting at 2 weeks paid vacation
12 sick days
12 holidays + 1 floating holiday
3 personal days
Health & Financial Benefits:
Health and dental insurance
403(b) retirement plan with employer match
Employer-paid life and disability insurance
Employee Assistance Program.
Education & Professional Growth:
Tuition remission
PSLF eligibility
Continuing education and development opportunities
ServiceNet is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or veteran status.