QS Quacquarelli Symonds was founded in 1990 and has established itself as the leading global provider of specialist higher education and careers information and solutions. At QS we want to ensure candidates have access to the best tools and the best independent expert information before making a decision on where to study.
We're looking for a full-time Customer Success Executive to join our Student Recruitment Operations team. The role reports to the Customer Success Manager and based in Portland, Oregon.
This role plays key part in delivery of our Events and sales product portfolio. We are looking for someone with passion for higher education industry, service-oriented attitude and committed to provide world class customer service to all stakeholders. You will need to collaborate with internal teams including, but not limited to, the Sales Division, Event Marketing, Online divisions, Finance department, Event Productions, and Event Logistics. This role would be suitable for someone with experience in a client facing role, account management or customer service, and ideally someone with knowledge of the higher education sector.
MAIN RESPONSIBILITIES WILL INCLUDE:
THE CANDIDATE PROFILE:
+--------------------------------------------------------------------------+ | - Bachelor's degree with minimum of 2 years' experience in a client | | facing role | | - Quick-thinking, thorough and responsive team player with very strong | | attention to detail | | - Good problem solving and time management skills, ability to work | | efficiently under pressure | | - Excellent written and verbal communication skills and ability to | | build relationships internally and externally | | - Quick to learn new systems, both bespoke and | | - off-the-shelf | | - Creative mind-set and global outlook | | - Excellent organisational skills and high sense of urgency | | - Ability to work across multiple projects efficiently | | - Strong analytics and reporting skills | | - Proven follow-up skills | | - Intermediate proficiency in Microsoft Office suite applications | | - Ability and willingness to travel internationally and away from | | London for a minimum of two weeks at a time. | | - Fluent in English. Additional European languages advantageous | +--------------------------------------------------------------------------+
DESIRABLE:
+--------------------------------------------------------------------------+ | - Knowledge and understanding of the Higher Education sector | | - Knowledge of a second language | | - Knowledge of CRM systems, Netsuite preferably | +--------------------------------------------------------------------------+