Systems Application Engineer Intern

QSC, LLC

Systems Application Engineer Intern

Multiple Locations
Internship
Paid
  • Responsibilities

    JOB SUMMARY: This is an intern position that will provide systems application support to our channel partners, consultants, Reps and prospective users within the Systems Business Unit. Primary duties are first-response customer phone support and basic software/hardware troubleshooting. This position requires broad skills and knowledge of QSC's Systems products, including Q-SYS Level 1 certification. The successful candidate must be able to work professionally with all levels of employees and interface well with external professionals, distributors, Reps and dealers.

    EDUCATION AND EXPERIENCE: - IT networking experience and AV experience and a passion to learn are highly desirable - Experience with AutoCAD and Customer Requirement Management (CRM) software, like Salesforce, are highly desirable - Possess strong computer skills, including proficiency with Microsoft Office (Outlook, Word, Excel & PPT) - Strong collaboration skills with Tier 2 Team, Customer Service Team and cross functional teams - Ability to manage multiple tasks simultaneously while meeting specific deadlines - Good written, verbal & presentation skills - Creative, motivated, reliable, quick learner and possess a natural curiosity with network based products - Excellent interpersonal & communication skills

    DUTIES AND RESPONSIBILITIES:

    • Provide first-response phone Application Support on network products
    • Create ticket in Salesforce to track escalated cases for software and hardware issues
    • Deliver basic troubleshooting and diagnostics of network systems and Q-SYS products. Basic technical support topics include the below: o Acoustic Echo Cancellation (AEC) signal flow and gain structure o Support of license products o Gain structure basic setup and diagnostics o Support of Q-SYS networking best-practice and troubleshooting o Basic audio, video and Q-SYS Control support
    • Deliver call-handling best-practices in a call-center environment
    • Support special projects as assigned
    • Deliver an exceptional customer experience to enforce QSC's strong brand presence in the Systems market
  • Locations
    Los Angeles, CA • Los Angeles, CA • Los Angeles, CA • Los Angeles, CA • Los Angeles, CA • Los Angeles, CA • Los Angeles, CA • Los Angeles, CA • Los Angeles, CA • Los Angeles, CA • Los Angeles, CA • Los Angeles, CA • Los Angeles, CA • Los Angeles, CA • Los Angeles, CA • Los Angeles, CA • Los Angeles, CA • Los Angeles, CA • Los Angeles, CA • Los Angeles, CA • Los Angeles, CA • Los Angeles, CA • Los Angeles, CA • Los Angeles, CA • Bell, CA • Culver City, CA • Downey, CA • Gardena, CA • Huntington Park, CA • Lynwood, CA • Rancho Palos Verdes, CA • South Gate, CA • Santa Monica, CA • Torrance, CA • Torrance, CA • Whittier, CA • Whittier, CA • Cypress, CA • La Mirada, CA • Norwalk, CA • Santa Fe Springs, CA • Artesia, CA • Lomita, CA • Paramount, CA • San Pedro, CA • Wilmington, CA • Carson, CA • Carson, CA • Carson, CA • Long Beach, CA • Long Beach, CA • Long Beach, CA • Long Beach, CA • Pasadena, CA • Pasadena, CA • Pasadena, CA • Pasadena, CA • Pasadena, CA • Pasadena, CA • Pasadena, CA • Glendale, CA • Glendale, CA • Glendale, CA • Northridge, CA • Reseda, CA • San Fernando, CA • Sylmar, CA • Van Nuys, CA • Van Nuys, CA • Burbank, CA • Burbank, CA • North Hollywood, CA • Azusa, CA • Baldwin Park, CA • Claremont, CA • South El Monte, CA • Glendora, CA • La Puente, CA • Rowland Heights, CA • La Verne, CA • Monterey Park, CA • Ontario, CA • Pomona, CA • Pomona, CA • San Dimas, CA • Walnut, CA • West Covina, CA • Alhambra, CA • Alhambra, CA • Carlsbad, CA • Oceanside, CA • Oceanside, CA • Oceanside, CA • Colton, CA • San Bernardino, CA • San Bernardino, CA • San Bernardino, CA • Riverside, CA • Riverside, CA • Riverside, CA • Riverside, CA • Riverside, CA • Irvine, CA • Irvine, CA • Irvine, CA • Irvine, CA • Costa Mesa, CA • Costa Mesa, CA • Lake Forest, CA • Huntington Beach, CA • Laguna Beach, CA • Laguna Hills, CA • Newport Beach, CA • Westminster, CA • Mission Viejo, CA • Irvine, CA • Santa Ana, CA • Santa Ana, CA • Santa Ana, CA • Fountain Valley, CA • Tustin, CA • Anaheim, CA • Fullerton, CA • Fullerton, CA • Fullerton, CA • Garden Grove, CA • Garden Grove, CA • Garden Grove, CA • Orange, CA • Orange, CA • Orange, CA • Corona, CA • Hollywood, CA • Artesia, CA • City of Industry, CA • Irwindale, CA • San Francisco, CA