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Systems Application Engineer Intern

QSC, LLC

Systems Application Engineer Intern
Various Alhambra, CA / Anaheim, CA / Artesia, CA / Artesia, CA / Azusa, CA / Baldwin Park, CA / Bell, CA / Burbank, CA / Carlsbad, CA / Carson, CA / City of Industry, CA / Claremont, CA / Colton, CA / Corona, CA / Costa Mesa, CA / Culver City, CA / Cypress, CA / Downey, CA / Fountain Valley, CA / Fullerton, CA / Gardena, CA / Garden Grove, CA / Glendale, CA / Glendora, CA / Hollywood, CA / Huntington Beach, CA / Huntington Park, CA / Irvine, CA / Irwindale, CA / Laguna Beach, CA / Laguna Hills, CA / Lake Forest, CA / La Mirada, CA / La Puente, CA / La Verne, CA / Lomita, CA / Long Beach, CA / Los Angeles, CA / Lynwood, CA / Mission Viejo, CA / Monterey Park, CA / Newport Beach, CA / North Hollywood, CA / Northridge, CA / Norwalk, CA / Oceanside, CA / Ontario, CA / Orange, CA / Paramount, CA / Pasadena, CA / Pomona, CA / Rancho Palos Verdes, CA / Reseda, CA / Riverside, CA / Rowland Heights, CA / San Bernardino, CA / San Dimas, CA / San Fernando, CA / San Francisco, CA / San Pedro, CA / Santa Ana, CA / Santa Fe Springs, CA / Santa Monica, CA / South El Monte, CA / South Gate, CA / Sylmar, CA / Torrance, CA / Tustin, CA / Van Nuys, CA / Walnut, CA / West Covina, CA / Westminster, CA / Whittier, CA / Wilmington, CA Internship Paid

Description

JOB SUMMARY: This is an intern position that will provide systems application support to our channel partners, consultants, Reps and prospective users within the Systems Business Unit. Primary duties are first-response customer phone support and basic software/hardware troubleshooting. This position requires broad skills and knowledge of QSC's Systems products, including Q-SYS Level 1 certification. The successful candidate must be able to work professionally with all levels of employees and interface well with external professionals, distributors, Reps and dealers. EDUCATION AND EXPERIENCE: - IT networking experience and AV experience and a passion to learn are highly desirable - Experience with AutoCAD and Customer Requirement Management (CRM) software, like Salesforce, are highly desirable - Possess strong computer skills, including proficiency with Microsoft Office (Outlook, Word, Excel & PPT) - Strong collaboration skills with Tier 2 Team, Customer Service Team and cross functional teams - Ability to manage multiple tasks simultaneously while meeting specific deadlines - Good written, verbal & presentation skills - Creative, motivated, reliable, quick learner and possess a natural curiosity with network based products - Excellent interpersonal & communication skills DUTIES AND RESPONSIBILITIES: - Provide first-response phone Application Support on network products - Create ticket in Salesforce to track escalated cases for software and hardware issues - Deliver basic troubleshooting and diagnostics of network systems and Q-SYS products. Basic technical support topics include the below: o Acoustic Echo Cancellation (AEC) signal flow and gain structure o Support of license products o Gain structure basic setup and diagnostics o Support of Q-SYS networking best-practice and troubleshooting o Basic audio, video and Q-SYS Control support - Deliver call-handling best-practices in a call-center environment - Support special projects as assigned - Deliver an exceptional customer experience to enforce QSC's strong brand presence in the Systems market