Systems Application Engineer Intern

QSC, LLC

Systems Application Engineer Intern

Los Angeles, CA
+136 locations
Los Angeles, CA
Los Angeles, CA
Los Angeles, CA
Los Angeles, CA
Los Angeles, CA
Los Angeles, CA
Los Angeles, CA
Los Angeles, CA
Los Angeles, CA
Los Angeles, CA
Los Angeles, CA
Los Angeles, CA
Los Angeles, CA
Los Angeles, CA
Los Angeles, CA
Los Angeles, CA
Los Angeles, CA
Los Angeles, CA
Los Angeles, CA
Los Angeles, CA
Los Angeles, CA
Los Angeles, CA
Los Angeles, CA
Bell, CA
Culver City, CA
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Gardena, CA
Huntington Park, CA
Lynwood, CA
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Santa Monica, CA
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Whittier, CA
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Cypress, CA
La Mirada, CA
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Artesia, CA
Lomita, CA
Paramount, CA
San Pedro, CA
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Pasadena, CA
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Irwindale, CA
San Francisco, CA
Internship
Paid
  • Responsibilities

    JOB SUMMARY: This is an intern position that will provide systems application support to our channel partners, consultants, Reps and prospective users within the Systems Business Unit. Primary duties are first-response customer phone support and basic software/hardware troubleshooting. This position requires broad skills and knowledge of QSC's Systems products, including Q-SYS Level 1 certification. The successful candidate must be able to work professionally with all levels of employees and interface well with external professionals, distributors, Reps and dealers.

    EDUCATION AND EXPERIENCE: - IT networking experience and AV experience and a passion to learn are highly desirable - Experience with AutoCAD and Customer Requirement Management (CRM) software, like Salesforce, are highly desirable - Possess strong computer skills, including proficiency with Microsoft Office (Outlook, Word, Excel & PPT) - Strong collaboration skills with Tier 2 Team, Customer Service Team and cross functional teams - Ability to manage multiple tasks simultaneously while meeting specific deadlines - Good written, verbal & presentation skills - Creative, motivated, reliable, quick learner and possess a natural curiosity with network based products - Excellent interpersonal & communication skills

    DUTIES AND RESPONSIBILITIES:

    • Provide first-response phone Application Support on network products
    • Create ticket in Salesforce to track escalated cases for software and hardware issues
    • Deliver basic troubleshooting and diagnostics of network systems and Q-SYS products. Basic technical support topics include the below: o Acoustic Echo Cancellation (AEC) signal flow and gain structure o Support of license products o Gain structure basic setup and diagnostics o Support of Q-SYS networking best-practice and troubleshooting o Basic audio, video and Q-SYS Control support
    • Deliver call-handling best-practices in a call-center environment
    • Support special projects as assigned
    • Deliver an exceptional customer experience to enforce QSC's strong brand presence in the Systems market
  • Locations
    Los Angeles, CA • Los Angeles, CA • Los Angeles, CA • Los Angeles, CA • Los Angeles, CA • Los Angeles, CA • Los Angeles, CA • Los Angeles, CA • Los Angeles, CA • Los Angeles, CA • Los Angeles, CA • Los Angeles, CA • Los Angeles, CA • Los Angeles, CA • Los Angeles, CA • Los Angeles, CA • Los Angeles, CA • Los Angeles, CA • Los Angeles, CA • Los Angeles, CA • Los Angeles, CA • Los Angeles, CA • Los Angeles, CA • Los Angeles, CA • Bell, CA • Culver City, CA • Downey, CA • Gardena, CA • Huntington Park, CA • Lynwood, CA • Rancho Palos Verdes, CA • South Gate, CA • Santa Monica, CA • Torrance, CA • Torrance, CA • Whittier, CA • Whittier, CA • Cypress, CA • La Mirada, CA • Norwalk, CA • Santa Fe Springs, CA • Artesia, CA • Lomita, CA • Paramount, CA • San Pedro, CA • Wilmington, CA • Carson, CA • Carson, CA • Carson, CA • Long Beach, CA • Long Beach, CA • Long Beach, CA • Long Beach, CA • Pasadena, CA • Pasadena, CA • Pasadena, CA • Pasadena, CA • Pasadena, CA • Pasadena, CA • Pasadena, CA • Glendale, CA • Glendale, CA • Glendale, CA • Northridge, CA • Reseda, CA • San Fernando, CA • Sylmar, CA • Van Nuys, CA • Van Nuys, CA • Burbank, CA • Burbank, CA • North Hollywood, CA • Azusa, CA • Baldwin Park, CA • Claremont, CA • South El Monte, CA • Glendora, CA • La Puente, CA • Rowland Heights, CA • La Verne, CA • Monterey Park, CA • Ontario, CA • Pomona, CA • Pomona, CA • San Dimas, CA • Walnut, CA • West Covina, CA • Alhambra, CA • Alhambra, CA • Carlsbad, CA • Oceanside, CA • Oceanside, CA • Oceanside, CA • Colton, CA • San Bernardino, CA • San Bernardino, CA • San Bernardino, CA • Riverside, CA • Riverside, CA • Riverside, CA • Riverside, CA • Riverside, CA • Irvine, CA • Irvine, CA • Irvine, CA • Irvine, CA • Costa Mesa, CA • Costa Mesa, CA • Lake Forest, CA • Huntington Beach, CA • Laguna Beach, CA • Laguna Hills, CA • Newport Beach, CA • Westminster, CA • Mission Viejo, CA • Irvine, CA • Santa Ana, CA • Santa Ana, CA • Santa Ana, CA • Fountain Valley, CA • Tustin, CA • Anaheim, CA • Fullerton, CA • Fullerton, CA • Fullerton, CA • Garden Grove, CA • Garden Grove, CA • Garden Grove, CA • Orange, CA • Orange, CA • Orange, CA • Corona, CA • Hollywood, CA • Artesia, CA • City of Industry, CA • Irwindale, CA • San Francisco, CA