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Call Center Representative (Part Time)

QSource

Call Center Representative (Part Time)

Memphis, TN
Part Time
Paid
  • Responsibilities

    Job Description

    CALL CENTER REPRESENTATIVE

    A part-time position in the Memphis, Tn. office for a few weeks each quarter

    General Purpose of Position:

    Perform call center duties in support of the EQRO Validation Surveys. Validation Surveys are conducted quarterly on a selection of files to determine the accuracy of the data submitted. Once selected providers are surveyed and responses are data entered; work is complete until data files are received for next quarter. Associates are contingent/seasonal and are scheduled to work on an "as needed" basis in the Memphis office. Employment of contingent associates is unfixed and sporadic. Perform other duties as assigned. Associates so designated shall receive only those benefits statutorily required.

    Major Duties and Responsibilities:

    • Responsible for placing outgoing calls to providers and conducting interviews using pre-scripted interview tool.
    • Responsible for accurately completing Survey Work Form for each call placed and for entering data into survey database.
    • Responsible for consistently meeting productivity standards and completing work in a timely manner.
    • General duties such as filing, fax, and data entry.

    Knowledge, Skills and Attributes:

    • Ability to follow instructions and work with minimum supervision.
    • Must be detail-oriented (accurate typing and data entry skills).
    • Good communication skills must be able to speak clearly, articulate and professionally in positive or negative situations.
    • Must meet productivity standards and complete work in a timely manner.
    • Basic computer skills required.

    Education and Experience:

    • High school diploma or equivalent required.

    JOB POSTED BY APPLICANTPRO