Job Description

Job Description

Location: Remote; no travel

Job Duties / Responsibilities:

• Develop and write necessary Cisco CVP IVR applications in accordance with client requirements.
• Develop and write necessary code to integrate Cisco UCCE with other API’s, CTI screen pop, Finesse gadgets, IVR database dips.
• Design, implement, manage, and troubleshoot Cisco Unified Communications Systems, including Call Manager / Unified Communications Manager and Contact Center Enterprise.
• Responsible for implementation (build) of a variety of voice patterns including Cisco and Contract Center applications and peripherals.

Skill Set Requirements:

• Experience administering, engineering, deploying, troubleshooting, and supporting all components of the CISCO PCCE suite – including CVP & ICM scripting.

• Strong familiarity with CVP scripting and an experienced development background

• * Develop and write necessary Cisco CVP IVR applications in accordance with client requirements.
  

  • Self Service (CVP IVR)
  • Integrate IVR flows with Nuance\Google speech recognition
  • Conversational IVR

• Database/SQL skills/Custom Reports

  • Custom reporting on Aceyus and Cisco CUIC platforms
  • Strong knowledge of Database SQl queries
  • Data Mining using Data warehouse systems
  • Perform analysis and diagnosis of complex application issues utilizing SQL queries as needed

• For Outbound capabilities using Acqueon product

  • Configuration of Cisco Outbound Options
  • Acqueon Outbound campaign management

• Strong knowledge of Java, XML, WSDL, SQL, API, Python, and other integration programming language.

• Operational experience implementing enterprise voice equipment including routers, switches, firewalls and VoIP products including Cisco voice gateways, Cisco Unified Communications Manager (CUCM), Cisco Unity, Connection (CUC), Cisco Unified Contact Center Express (CUCCX) and Packaged Contact Center Enterprise (PCCE)

• Experience in deploying CISCO IDS, SSO, web chat, email, and other products for CTI Screen pop, Database dips, Finesse gadgets, and other API integrations.

• Strong knowledge of industry standards.

• Strong best practices in adopting and compiling to a development lifecycle model (system and UAT testing in lab) required.

• Experience in engineering, deploying, and supporting UCCE version 11.x

• Ability to work independently and end with a strong sense of system ownership.

• Ability to communicate clearly, both verbally and in writing with sensitivity to the audience and content of discussion.

• Firm understanding of CUCM call routing, device pools, codec configurations, dial-peers, and partition management required.

• Ability to communicate technical terms to non-technical users required.

• Proven Customer Service and collaboration skills and attention to detail required.

• Strong understanding of TCP/IP and ability to troubleshoot LANs and WANs required

Company Description

IT Professional Services Firm focused on Information Communications Technologies - www.quadtec.com

Company Description

IT Professional Services Firm focused on Information Communications Technologies - www.quadtec.com