Benefits:

401(k)

Paid time off

Individualized Planning & Service Oversight

Develop, review, and approve Individualized Service Plans (ISPs) in collaboration with individuals served, families, case managers, and interdisciplinary team members.

Ensure ISPs are person-centered, outcome-driven, and aligned with assessed needs, strengths, and preferences.

Monitor ISP implementation to confirm services are delivered as written.

Conduct required ISP reviews, updates, and team meetings within mandated timelines.

Caseload will consist of maximum of 30 individuals.

Quality Assurance & Compliance

Lead agency-wide quality assurance activities related to DDA and Medicaid-funded services.

Conduct routine and unannounced chart audits to ensure documentation accuracy, timeliness, and compliance.

Monitor compliance with regulations related to individual rights, health and safety, incident management, and service delivery.

Identify trends, risks, and systemic issues; develop and track corrective action plans.

Ensure readiness for licensing inspections, audits, and quality reviews.

Documentation & Data Integrity

Review daily notes, ISP data, incident reports, and service documentation for compliance and quality.

Ensure documentation supports billing, service authorization, and regulatory requirements.

Maintain organized, audit-ready records in electronic and paper systems.

Track compliance deadlines and reporting requirements.

Staff Training & Performance Support

Train DSPs and supervisory staff on ISP implementation, documentation standards, and compliance expectations.

Provide corrective feedback, coaching, and technical assistance related to quality and regulatory adherence.

Support onboarding and annual retraining initiatives.

Ensure DSPs do their work in accordance to standard operation.

Provide coverage when there is shortage.

Incident Management & Risk Oversight

Review, investigate, and follow up on incidents in accordance with DDA and agency policy.

Ensure timely reporting, documentation, and implementation of preventative measures.

Monitor health, behavioral, and safety risks and escalate concerns appropriately.

Communication & External Coordination

Serve as primary liaison with case managers, families, consultants, and regulatory entities regarding compliance and quality issues.

Participate in interdisciplinary team meetings, quality improvement meetings, and leadership reviews.

Provide regular compliance and quality reports to agency leadership.

Required Qualifications

Bachelor’s degree in human services, Social Work, Psychology, Sociology, Special Education or related field as required.

Meets DC and Maryland DDA qualifications for a Qualified Intellectual Disabilities Professional.

Minimum of one (1) year of experience working with individuals with intellectual and/or developmental disabilities.

Demonstrated knowledge of DC/Maryland DDA regulations, Medicaid HCBS requirements, and ISP standards.

Strong analytical, organizational, and documentation skills.

Ability to interpret regulations and apply them to daily operations.

Proficiency with electronic health record and documentation systems.