Job Description

Do you consider yourself to have great customer service skills? Able to take control and multitask? Qualified Staffing wants you! Our Client provides modern, efficient, IP-based Cloud voice and data along with other unified communications technologies to small-to-medium sized businesses and consumers. They are looking for LSR Representatives to join their team.

RESPONSIBILITIES:

• Complete new and conversion customer orders via electronic process utilizing one electronic system

• Monitor workflow and order completion status to ensure orders are completed within guidelines

 • Contact Independent Local Exchange Carrier(s) (ILEC) to resolve order processing issues and to ensure  order completion in a timely manner

• Follow escalation guidelines when problem cannot be resolved

• Identify and recommend solutions to processing issues to enhance the order flow

• Provide support for other departmental projects as needed

 • To meet/exceed and maintain service levels as assigned by management

• To meet/exceed expected reliability standards

KNOWLEDGE, SKILLS AND ABILITIES REQUIREMENTS:

• Excellent data entry skills • Excellent communication skills (verbal and written)

• High level of accuracy and attention to detail

 • Organizational and time management skills

• Analytical and problem-solving skills

 • Ability to be pro-active with a sense of urgency

• Ability to keep customer information confidential

• Ability to read, understand and communicate technical documentation

EDUCATION AND/OR EXPERIENCE REQUIREMENTS:

• High School Diploma or GED equivalent

• 1-2 years’ customer service experience

• 1-2 years’ computer experience (internet, windows, database, etc.)