Job Description

The Quality Assurance (QA) Manager is responsible for leading the development, implementation, and continuous improvement of the laboratory Quality System in accordance with Eurofins Built Environment Testing standards. This role ensures compliance with all applicable regulatory, accreditation, and client-specific requirements, while promoting the highest standards of quality and ethical conduct across laboratory operations.

The QA Manager oversees quality assurance activities across one or more laboratory sites (up to four), including maintaining certifications and accreditations (NVLAP, AIHA, NELAC), approving and writing Standard Operating Procedures (SOPs), and generating monthly QA reports. The QA Manager monitors quality trends, leads root cause analyses, and implements corrective and preventive actions to resolve nonconformances and drive process improvement.

Acting independently from day-to-day laboratory operations, the QA Manager is a trusted resource for resolving data quality and ethical issues. The role also includes conducting internal and external audits, managing training documentation, ensuring regulatory compliance, and supporting management in formal reviews of the Quality System.

_ The QA Manager is required to be onsite at their designated home laboratory a minimum of two days per week and must travel quarterly to all assigned laboratory locations._

Essential Duties and Responsibilities:

• Ensure adherence to the highest standards of quality and ethical conduct in all laboratory operations.
• Oversee the Quality Assurance (QA) program for multiple laboratory sites, providing guidance and support to ensure consistency and compliance.
• Monitor laboratory compliance with reference methods, Standard Operating Procedures (SOPs), agency-specific requirements, and applicable regulations.
• Generate and submit comprehensive monthly QA reports for each assigned site.
• Analyze quality trends, track revised reports, and proactively identify opportunities for improvement.
• Identify and investigate systemic issues within laboratory operations.
• Conduct root cause analyses in response to audit findings, client complaints, training needs, data recall events, and other quality-related incidents.
• Recommend and implement effective corrective and preventive actions (CAPAs) to address ongoing or recurring nonconformances.
• Conduct and respond to external audits by clients and regulatory agencies.
• Perform internal system audits across departments; write audit reports, and review and approve corrective action responses.
• Maintain all necessary state and local laboratory certifications and accreditations, including NVLAP, AIHA, and NELAC.
• Manage and maintain comprehensive training records, including Demonstrations of Capability (DOCs) for all laboratory analysts.
• Review, approve, and revise SOPs; draft new SOPs as needed to reflect updated practices and regulatory requirements.
• Track and evaluate customer complaints to identify trends and inform continuous improvement efforts.
• Support management in the annual Management Review of the Quality System.
• Assist other Eurofins Built Environment Testing laboratories as needed, including performing system audits.
• Monitor changes in relevant regulations; communicate updates to laboratory personnel and ensure timely compliance.

Qualifications

BA/BS in a physical or life science.
Three or more hours of college level statistics coursework

Experience working in an ISO 17025 accredited laboratory
Experience with technical writing

Three or more years of analytical laboratory experience desired (preferably within the built environment testing industry)
Three or more years of Quality Assurance experience desired in an analytical laboratory (preferably within the built environment testing industry)

Professional working proficiency in English is a requirement, including the ability to read, write and speak in English.

Willing and able to travel within the United States as needed

Knowledge of:

• Environmental testing methodologies and analytical laboratory techniques
• Laboratory quality assurance (QA) systems, including root cause analysis and corrective/preventive actions (CAPAs)
• Regulatory and accreditation standards, including ISO/IEC 17025, TNI Standards, NVLAP, AIHA, and NELAC
• Internal and external auditing practices and compliance monitoring
• Statistical principles for data analysis and trend evaluation
• Applicable state and federal regulations related to laboratory operations
• Use of computers and software applications, including spreadsheets, databases, and laboratory information management systems (LIMS)

Ability to:

• Communicate clearly and effectively across all levels of the organization, with clients, and with external auditors and regulatory bodies
• Lead quality initiatives and foster a culture of compliance, integrity, and continuous improvement
• Work independently and collaboratively in a dynamic, multi-site environment
• Prioritize and manage multiple tasks and projects under tight deadlines
• Analyze problems, evaluate options, and implement effective solutions
• Learn and adapt to new laboratory techniques, software, and regulatory requirements
• Maintain accurate records and documentation in compliance with QA standards
• Interpret and apply complex regulatory requirements to laboratory practices
• Exhibit strong attention to detail, sound judgment, and a high level of accuracy
• Demonstrate initiative, accountability, and a positive, proactive attitude
• Build and lead effective teams, providing mentorship and promoting professional growth

Other Essential Skills:

• Strong organizational, time management, and problem-solving skills
• Excellent oral and written communication skills
• High proficiency in Microsoft Office Suite (Word, Excel, Outlook) and other relevant software
• Strong leadership presence with a commitment to ethical standards and continuous improvement

Additional Information

** Compensation range: $55,000 - $75,000 per year depending on experience and qualifications.**

** This position is exempt from overtime with Full-time hours, Monday - Friday, 8am - 5pm.**

Eurofins Environment Testing (USA) provides a compensation range for informational purposes, the actual base compensation may vary based upon, but not limited to, relevant experience and skill set, base compensation of internal peers, business sector, and geographic location.

As a Eurofins employee, you will become part of a company that has received national recognition as a great place to work. We offer excellent full-time benefits including comprehensive medical coverage, life and disability insurance, 401(k) with company match, paid holidays, paid time off, and dental and vision options.

We support your development! Do you feel you don’t match 100% of the requirements? Don’t hesitate to apply anyway! Eurofins companies are committed to supporting your career development.

We embrace diversity! Eurofins network of companies believe in strength and innovation through diversity, being an Equal Opportunity Employer. We prohibit discrimination against employees or applications based on gender identity and/or expression, race, nationality, age, religion, sexual orientation, disability, and everything else that makes employees of Eurofins companies unique.

Sustainability matters to us! We are well on our way to achieving our objective of carbon neutrality by 2025, through a combination of emission reduction and compensation initiatives. We encourage our laboratory leaders to make sustainable changes at their local level, and in addition to their initiatives we also count on our dedicated carbon reduction team to help us to achieve this goal!

Find out more in our career page: https://careers.eurofins.com/

Company description : Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins laboratories work with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic and labelling is accurate.

The Eurofins network of companies is the global leader in food, environment, pharmaceutical and cosmetic product testing and in discovery pharmacology, forensics, advanced material sciences and agroscience contract research services. It is one of the market leaders in certain testing and laboratory services for genomics, discovery pharmacology, forensics, advanced material sciences and in the support of clinical studies, as well as having an emerging global presence in Contract Development and Manufacturing Organisations. It also has a rapidly developing presence in highly specialised and molecular clinical diagnostic testing and in-vitro diagnostic products.

In over 35 years, Eurofins has grown from one laboratory in Nantes, France to 61,000 staff across a decentralised and entrepreneurial network of ca. 900 laboratories in 61 countries. Eurofins companies offer a portfolio of over 200,000 analytical methods to evaluate the safety, identity, composition, authenticity, origin, traceability and purity of biological substances and products.

In 2024, Eurofins generated total revenues of EUR 6.95 billion, and has been among the best performing stocks in Europe over the past 20 years.

Eurofins USA Environment Testing is a Disabled and Veteran Equal Employment Opportunity employer.