JC BestCare is seeking an experienced Quality Assurance Manager to oversee compliance, service quality, and continuous improvement across our HCBS programs. This role plays a critical part in ensuring adherence to Iowa HCBS rules, Medicaid waiver requirements, and internal quality standards.

Key Responsibilities

Monitor and ensure compliance with Iowa HCBS and Medicaid waiver regulations

Conduct routine quality reviews of documentation, services, and staff practices

Perform frequent on-site visits to residential and community-based service locations

Identify compliance gaps and develop corrective action plans

Support audit readiness and participate in state, MCO, and internal reviews

Collaborate with leadership to improve service quality and operational consistency

Qualifications

Bachelor’s degree in Human Services, Social Work, Healthcare Administration, or related field (Master’s preferred)

Minimum of 3 years of experience in quality assurance, compliance, or HCBS services

Strong knowledge and understanding of HCBS rules and provider requirements

Highly detail-oriented, organized, and analytical

Excellent written and verbal communication skills

Valid driver’s license and ability to travel frequently between service sites

Why JC BestCare

JC BestCare is committed to delivering person-centered, high-quality services that prioritize member safety, dignity, and independence. We value accountability, professionalism, and continuous improvement.