Benefits/Perks

Competitive Compensation

Great Work Environment

Career Advancement Opportunities

Job Summary

The Quality Assurance & Program Compliance Manager is responsible for ensuring the accuracy, completeness, and regulatory compliance of all resident documentation, medication records, financial logs, and internal care systems. This position develops and maintains internal audit processes, supports staff training, and works closely with the Director, Group Home Manager, and Administrative Team to ensure operational excellence and ongoing audit readiness. The manager plays a critical role in maintaining compliance with APD and Medicaid Waiver standards, helping ensure consistent delivery of high-quality care.

Responsibilities

Resident File & Documentation Compliance

Maintain and regularly audit central resident files to ensure all required documentation is accurate, current, and complete.

Ensure compliance with APD, Medicaid Waiver, and internal company documentation standards.

Track expirations and due dates for all resident assessments, consents, and care plans.

Medication & Medical Record Oversight

Monitor medication administration records (MARs) for accuracy and timely documentation.

Coordinate with group home staff to ensure medication storage, logs, and physician orders meet regulatory guidelines.

Financial & Log Audits

Review and reconcile resident financial records and personal funds logs to ensure transparency and accuracy.

Audit daily logs, incident reports, and shift notes for compliance and completeness.

Internal Audits & Quality Control

Develop and execute monthly internal audits for resident files, medication administration, and financial documentation.

Maintain audit tracking systems and prepare reports for leadership.

Staff Support & Training

Collaborate with the Administrative Team to identify training needs based on audit findings.

Support the development and delivery of compliance-focused staff training and refreshers.

Audit Preparation & Compliance Readiness

Assist in preparing for APD monitoring visits, Medicaid audits, and internal reviews.

Maintain documentation systems to ensure readiness for unannounced audits or compliance reviews.

Qualifications

High school diploma or equivalent (Associate’s or Bachelor's degree preferred)

Minimum 2 years of experience in compliance, healthcare, or residential care setting (APD/Medicaid Waiver preferred)

Strong attention to detail, organizational, and communication skills

Proficient in Microsoft Office and digital documentation systems

Ability to work independently and maintain confidentiality

Demonstrated experience leading a team desired

Excellent communication and interpersonal skills

Work Environment & Requirements:

Full-time, on-site role (Monday–Friday)

Must pass background screening and maintain all required credentials

Occasional weekend hours may be required during audit periods or special projects