Quality Assurance Specialist

M

Mood

Quality Assurance Specialist

Charlotte, NC
Full Time
Paid
  • Responsibilities

    ROLE SUMMARY

    The QA/QC Specialist will support the development and enforcement of company-wide quality systems to ensure compliance, consistency, and product integrity across all manufacturing, production, and supply chain operations. This role will partner closely with Operations, R&D, and external vendors to implement and uphold QA/QC protocols, manage Certificates of Analysis (COAs), and verify that all internal and external manufacturing partners meet company quality standards.

    This is a hands-on, detail-oriented position responsible for executing day-to-day quality functions and supporting the implementation of new QA/QC processes as the company scales. The QA/QC Specialist will serve as the key point of contact for vendor quality documentation, product verification, and ongoing quality assurance initiatives.

    KEY RESPONSIBILITIES

    Quality Systems & Documentation

    • Support the development and implementation of new QA/QC initiatives and quality metrics.
    • Support development and rollout of standard operating procedures (SOPs), QC checklists, and QA forms.
    • Assist in the implementation of a document control system for QA/QC processes.

    Process & Compliance Oversight

    • Partner with Operations, R&D, and Supply Chain to identify and close gaps in quality processes and documentation flow.
    • Support quality checks on incoming raw materials, packaging, and finished goods, ensuring all materials meet internal and regulatory specifications.
    • Enforce compliance of labeling, batch ID traceability, and packaging accuracy at both internal and vendor facilities.
    • Support root-cause investigations and corrective/preventive action (CAPA) processes for deviations, complaints, or audit findings.
    • Coordinate and execute product release checks to ensure all finished goods meet required standards before distribution.

    Vendor & Cross-Functional Collaboration

    • Manage and maintain all product Certificates of Analysis (COAs), ensuring each is reviewed, verified, and stored.
    • Collaborate with vendors and co-manufacturers to ensure proper documentation (COAs, spec sheets, ingredient disclosures, etc.) is received and verified prior to production or shipment.
    • Conduct periodic vendor quality reviews to ensure compliance with company QA expectations.
    • Participate in quality audits and assist with follow-up corrective actions.

    Continuous Improvement

    • Identify process inefficiencies and propose data-driven improvements.
    • Contribute to the design and execution of internal training and onboarding related to quality procedures.

    QUALIFICATIONS

    Required:

    • 5+ years of experience in quality assurance, quality control, or compliance enforcement — preferably in manufacturing, food, beverage, or regulated consumer products (cannabis/hemp experience a plus).
    • Excellent organizational skills with high attention to detail and documentation accuracy.
    • Strong communication and collaboration skills; comfortable working cross-departmentally.
    • Proficiency in Google Sheets and document management systems.

    Preferred:

    • Strong understanding of COA review, labeling verification, and basic laboratory or analytical testing concepts.
    • Experience implementing or supporting QA systems in a startup or scaling environment.
    • Familiarity with FDA/USDA labeling requirements or cGMP principles.
    • Experience working with vendors and contract manufacturers.