Position: Quality Control Associate

Department: Operations

Job Status: Full-Time ****

FLSA Status: Non-Exempt

Grade: 5 ****

Reports to: Deposit Operations Manager

Amount of Travel Required: No Travel Required

Positions Supervised: N/A

POSITION SUMMARY

Responsible for performing quality control on new deposit accounts and file maintenance. Provides back office support to both internal and external customers.

ESSENTIAL FUNCTIONS

• Reviews Deposit New Account Report to verify all signature cards have been received.

• Review New Customer Safe Deposit Account Report to verify all contracts and documentation have been received.

• Review File Maintenance for all persons, organizations and deposit accounts.

• Performs signature card and database review for both consumer and business accounts.

• Processes Returned Deposit Items.

• Reviews Large Dollar Notifications and takes appropriate action when necessary.

• Monitors overdrawn accounts by reviewing reports, mailing appropriate letters, charging off accounts and collection reporting.

• Completes monthly Excessive Overdraft Reporting and performs maintenance as requested.

• Completes maintenance for all Deluxe Provent Identity Theft Protection Enrollment Forms.

• Verifies deposit interest rate changes on account level overrides.

• Performs interest calculations and adjustments as necessary.

• Contact for bank employees to report and resolve tMagic processing issues as well as DNA error messages.

• Completes data verification for year-end processing.

• Processes and prints all deposit batch checks.

• Process 1099INT and 1099MISC corrections.

• Processes monthly IOLTA report for Massachusetts and Connecticut.

• Monitors W-8 forms.

• Establishes, maintains, and tracks deposit products in the core system.

• Performs all deposit rate change requests.

• Creates and modifies changes for all Relational Pricing Packages.

• Responsible for the review of required production reports daily.

• Verifies accurate posting of interest for all deposit products by cycle periodically.

• Implements backup withholding directives from the Internal Revenue Service and sends out B-Notices as needed.

• Facilitator for the reporting of dormant and inactive accounts.

• Completes the annual Abandoned Property process.

• Completes account verification requests including Social Security and Medicaid verifications.

• Responsible for refunding service charges for Operations related transactions.

• Performs quality control of the indexed deposit documents in the Document Imaging system (ONBASE).

• Assists in collecting information for audit requests.

• Must complete BSA, AML, and other Regulatory and Continuing Education as assigned.

• Must adhere to all bank and regulatory policies and procedures specific to position.

• Assumes additional responsibilities as requested.

POSITION QUALIFICATIONS

Competencies

• Teamwork & Cooperation
• Dependability
• Job Knowledge
• Productivity
• Quality

Education/Experience/Skills ****

• High School Diploma or G.E.D. required.
• Knowledge and use of computers.
• Working knowledge of Microsoft Word and Excel.
• Superior customer service skills.
• Ability to multi-task.
• Good organizational skills.
• Excellent knowledge of bank’s deposit products and services.

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PHYSICAL DEMANDS

Physical Demands

Stand: N (Not Applicable)

Walk: N (Not Applicable)

Sit: C (Constantly)

Handling / Fingering: O (Occasionally)

Reach Outward: N (Not Applicable)

Reach Above Shoulder: N (Not Applicable)

Climb: N (Not Applicable)

Crawl: N (Not Applicable)

Squat or Kneel: N (Not Applicable)

Bend: N (Not Applicable)

**** Lift/Carry

10 lbs or less: N (Not Applicable)

11-20 lbs: N (Not Applicable)

21-50 lbs: N (Not Applicable)

51-100 lbs: N (Not Applicable)

Over 100 lbs: N (Not Applicable)

Push/Pull

12 lbs or less: N (Not Applicable)

13-25 lbs: N (Not Applicable)

26-40 lbs: N (Not Applicable)

41-100 lbs: N (Not Applicable)

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N (Not Applicable) Activity is not applicable to this occupation.

O (Occasionally) Occupation requires this activity up to 33% of the time (0-2.5+ hrs/day)

F (Frequently) Occupation requires this activity from 33%-66% of the time (2.5-5.5+ hrs/day)

C (Constantly) Occupation requires this activity more than 66% of the time (5.5+ hrs/day)

Other Physical Requirements

None

Westfield Bank has reviewed this job description to ensure that essential functions and basic duties have been included. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate.