Job Description
_ About the Quality Department Associate_
The Quality Department Associate is responsible for supporting the Quality Department with the execution of quality throughout Donor Network of Arizona (DNA). This includes general administrative support, donor record document administration, data input, and coordination of document distribution with affiliated tissue partners.
Responsible for adhering to all established standard operating procedures, federal, state, and industry regulations.
Assists Quality Department Leadership by providing administrative support to the Director, Manager and to the Quality Systems and Quality Assurance departments, in achieving and maintaining compliance with all regulatory standards and industry driven accreditations.
Stays current with standards and regulations that relate to Quality, Organ, Ocular, and Tissue Services.
Assists Quality Department Leadership in preparing and sending electronic written correspondence, as needed.
Files paper and electronic documents as required.
Maintains confidentiality of all donor and recipient information.
Uploads and disseminates information and documentation received after the completed QA process to ensure all applicable parties are notified.
Performs verification of NOK information and authorization documentation and collaborates with other departments to assist in facilitating distribution of authorization documentation to donor families.
Data entry of donor culture results into the appropriate software application.
Assists in distribution of donor chart documentation to external agencies.
Assists in scanning and uploading donor medical record documentation.
Assists in monitoring the receipt status of pending information that is needed from external agencies, such as donor dispositions, culture reports, etc.
Assists the Quality Department in the execution of quality systems processes.
Maintains a current archive of regulatory certificates of vendors / partners affiliated with DNA.
Assists Quality Department management to ensure that DNA’s current regulatory certificates are posted on internal and external websites.
Assist with the DNA Quality Improvement Process – PDSA, implementation and/or improvement of quality systems and quality assurance processes.
Assists in ensuring that the organization’s PDSA outlines are current.
Assists in requesting progress updates from PDSA leaders, facilitators, and team members.
Assists in maintaining the PDSA tracking mechanism.
Assists with the storage, retrieval and return of files stored at off-site locations.
Provides back-up support to the DNA Receptionist, as requested.
_ Requirements_
Minimum Experience:
1 Year of intermediate level computer experience with Microsoft Word / Excel / Outlook
Strong organizational skills required.
Preferred Education: Associate degree in a related field and/or equivalent combination of work experience and training strongly preferred.
Preferred Experience: Knowledge of diseases and medical terminology is preferred. Experience with health information management and electronic medical records systems preferred. Quality Systems / Quality Assurance / Quality Control experience preferred.
Proficiency in the use of computer equipment and software, including but not limited to, Windows environment (Word, Excel, Outlook – Intermediate to Advanced skills) required. Strong word processing database skills. Ability to perform data entry and audit.
Strong interpersonal skills and ability to work both independently and as part of a team required.
_ We Offer_
Additional Information
Donor Network of Arizona is proud to be an Equal Opportunity Employer. We do not discriminate based on race, color, religion, sex (including pregnancy), sexual orientation, gender identity, national origin, age, disability, veteran status, genetic information, or any other protected characteristics as outlined by federal, state, or local laws. All employment is based on qualifications, merit and business need. If you require a reasonable accommodation due to a disability during the application or interview process, please contact our team at hr@dnaz.org. We are committed to maintaining a drug-free workplace.