Job Description

What you will do

Product Non-conformance Management

• Maintain the identification, segregation, documentation, and disposition of nonconforming product within the DC.
• Ensure no nonconforming product is shipped without formal approval.
• Track trends in damages, mislabels, and packaging issues.

Customer Complaint Management (Shipping & Transportation)

Lead investigations for:

• Shipping errors
• Missing or incorrect items
• Packaging failures
• Transportation damage
• Apply structured problem-solving (8D, 5 Why, Ishikawa).
• Define and follow up on corrective actions with Operations, Logistics, and Carriers.
• Communicate complaint status and risks to internal stakeholders.

Quality Management System (ISO 9001:2015)

• Maintain DC-specific procedures, work instructions, and records.
• Coordinate internal audit schedules and support external audits.
• Ensure document control and compliance with ISO requirements.

Internal Audits & Process Discipline

• Plan and execute internal audits for receiving, storage, picking, packing, and shipping.
• Document findings and ensure timely closure of corrective actions.
• Validate adherence to Standard Work and packaging standards.

Continuous Improvement & Lean

• Implement Lean tools (5S, standardization, Poka-Yoke, Kaizen) in warehouse processes.
• Analyze data to reduce:
• Shipping errors
• Transportation damage
• Rework and repacking
• Cost of Poor Quality (COPQ)
• Support cross-functional improvement projects.

Problem Solving & Risk Prevention

• Lead root-cause analysis for internal defects and customer complaints.
• Validate effectiveness of corrective actions through data and audits.
• Identify risks in packaging, labeling, handling, and storage processes.

Training & Quality Culture

• Train warehouse personnel on:
• Defect detection
• Packaging standards
• Escalation processes
• Handling of nonconforming product

Qualifications

Required Qualifications

• Bachelor’s degree in engineering
• 3+ years of quality engineering experience
• Experience in manufacturing quality, logistic process, or related technical roles.
• Knowledge of ISO 9001 Quality Management Systems.
• Proficiency in problem-solving tools (8D, 5 Why, Ishikawa, A3 etc.).
• Ability to read and interpret technical drawings and specifications.
• Strong analytical, communication, and cross-functional collaboration skills.

Preferred Qualifications

• Experience in HVAC, automotive, or high-volume manufacturing environments.
• Knowledge of APQP, PPAP, PFMEA, Control Plans, MSA, and SPC.
• Experience with supplier defect notifications
• Lean or Six Sigma certification (Green Belt preferred).

Additional Information

Equal Opportunity Employer, including disability / veterans

*Bosch adheres to Federal, State, and Local laws regarding drug-testing. Employment is contingent upon the successful completion of a drug screen and background check. Candidates who have been offered the position must pass both screenings before their start date.

Your well-being matters at Bosch! We offer a competitive compensation and a benefits package designed to empower you in every area of your life. This includes premium health coverage, a 401(k) with generous matching, resources for financial planning and goal setting, ample paid time off, parental leave, and comprehensive life and disability protection. We're investing in your success!

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