POSITION SUMMARY:
Provide quality assurance system support and leadership to achieve optimal safety, quality, productivity, and delivery to assure internal and external customer satisfaction. This is a senior level position, which represents the attainment of specialized knowledge in breadth and depth. Understands advanced concepts within professional discipline. Applies knowledge and experience to complex situations. Recommends solutions to complex issues. Performs independently and uses experience to guide actions. Mentors less experienced colleagues.
JOB TASKS & RESPONSIBILITIES:
The following job/task functions have been identified as the core functions of this position. However, the Quality manager may assign additional duties associated with this position.
• Schedules and conducts meetings with customers, suppliers, and in-plant personnel.
• Provide key input into the development of departmental strategic goals along with identifying key measurable to support the departmental goals.
• Serve as main contact for external customer concerns. Monitor, respond, initiate corrective actions, follow up, close and track customer complaints.
• Works with customers to obtain all necessary APQP documents including Process Flow, PFMEA, and Control Plans.
• Supports internal as well as third party ISO: 9001:2015 Quality Management System audits and ISO: 17025:2017 (A2LA).
• Performs research and design for quality processes and controls.
• Evaluates designs, drawings, project plans, specifications, and other documents.
• Initiate and facilitate cross-functional teams in pursuit of problem solving and mistake proofing quality problems.
• Drive implementation of a progressive quality system to prevent defects and meet or exceed customer expectations.
• Drive implementation of all quality policies and required operating procedures and work instructions.
• Develop and maintain Company performance metric data, prepare charts and summaries for applicable measurables as required.
• Travel to customers, vendors, and suppliers as necessary. Generate and distribute visitation reports along with any other customer communications.
• Assist in providing training and support for the Advanced Quality Technicians, including gage training.
• Audits and assists with quality procedures and buy off criteria for tools, parts, and assembly processes at Axis and Autokiniton plants.
• Prepares and updates: set-up instructions, check fixture instructions, operator inspection instructions, and should it become necessary; repair instructions and sort logs.
• Coordinates the activities of the AXIS 3rd party certification lab.
• Prepares, submits, and follows through with deviation request forms (if necessary).
• Ensures all corrective actions are submitted in a timely manner and all preventative counter measures are verified.
• Understands, supports, and implements the company safety and quality policies into daily work habits.
• Understands, supports, and implements the company housekeeping initiatives and continuous improvement activities into daily work habits.
• Help with writing and maintaining procedures.
• Helps train and guide AQT’s as needed.
• Continuous upkeep of documentation as well as databases.
• Assist Quality Manager with scheduling and execution of ISO internal/external audits.
• Works with Plant leadership to ensure Launch activities are carried out properly.
• Assist with training of Quality Engineers.
JOB QUALIFICATIONS
REQUIRED EDUCATION & EXPERIENCE:
• Bachelor’s degree in engineering or related field or equivalent industrial design experience.
• A.S.Q.C. certified quality engineer preferred.
• Master’s Degree preferred.
• Minimum six (6) years’ experience in quality engineering or supplier development.
REQUIRED SKILLS & ABILITIES:
• Responsible for reading and understanding the ISO-9001:2015, ISO-17025:2017, and ISO-14001 procedures.
• Excellent organizational, analytical and communication skills.
• Effective email and electronic communication skills are required.
• Solid working knowledge of PPAP processes.
• Ability to effectively present information in one-on-one and small group situations to customers and/or associates.
• Ability to work effectively with numerous departments.
• Ability to work independently.
• Knowledge of GD&T.
• Knowledge of measurement equipment such as CMM and Laser Scanning.
• Knowledge of quality control procedures.
• Ability to follow tasks through to completion.
• Adaptive to a fast-paced environment.
PREFERRED ADDITIONAL SKILLS & ABILITIES:
• Knowledge of standard quality practices, ex. FMEA’s, SPC, DOE, etc.
• Knowledge of resistance and MIG welding processes.
• Ability to work in fast-paced team environment.
• Proven leadership ability and excellent interpersonal skills.
• Excellent organizational, analytical and communication skills.
• Ability to mentor and teach the team effective problem-solving methods.
• Good working skills with Microsoft Office software
PHYSICAL DEMANDS, WORK ENVIRONMENT AND OTHER REQUIREMENTS:
Duties include but are not limited to stand, walk, twist, bend, lift, see, talk and hear, with an ability to travel. When visiting plant site locations, employees may be exposed to moving mechanical parts, vibration or hazardous materials.
The above statements are intended to describe the general nature and level of work being performed by associates assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties, qualifications, or working conditions.
Required Skills
Required Experience