Position Summary

Supervises a team of service technicians in the safe and efficient servicing of commercial industry trades, equipment, components & systems.

Position Details

• Directs and supervises assigned service technicians in the overall delivery and financial performance of a book of business - made up of Service Agreements, Quoted Repairs and T&M (Time & Material) Work.
• Clearly communicates work responsibilities and accountabilities and ensures adherence to policies, procedures, and standards.
• Provides technical support and guidance to technicians as needed.
• Assists with service quotes and estimates to support sales and growth initiatives.
• Reviews service tickets and other field paperwork. Assures time is correctly applied and descriptions of work are accurate and appropriate. Addresses and resolves any issues with technician.
• Coordinates with account managers to discuss and fully understand customer scope of service prior to assuming responsibility for quoted repairs or new maintenance contracts.
• Monitors work performed to ensure quality of work, cost estimates and customer expectations are met.
• Manages the selection, ordering and delivery of supplies and equipment for technicians on assigned projects.
• Makes periodic visits to work sites. Ensures customers are satisfied with work performed. Evaluates technician performance and ensure compliance to safety standards.
• Investigates customer complaints to help remedy the situation and promptly implement corrective measures as required. Escalates problem to next level of management when necessary.
• Ensures technicians adhere to all legal, regulatory compliance, safety and risk management policies and procedures. Promotes safe working behaviors.
• Supports the development of technical skills and knowledge of the technicians. Coordinate with Service Operations Manager to develop technician training curriculum as needed.
• Perform additional assignments as requested/needed.

Qualifications

• High school degree or GED
• 5 years of experience performing service maintenance and repair work within the mechanical industry
• OSHA-30 certification (if not currently certified, must be obtained within six (6) months from date of hire
• Successful completion of a trade/technical training program preferred
• Working knowledge of business/industry practices, processes and standards
• Proficient verbal and written communication skills
• Good organizational and problem-solving skills
• Basic Microsoft Office skills and other related business application

Benefits

As a 100% employee-owned company, we are committed to supporting the well-being of our employees and their families.

For positions covered by a collective bargaining agreement (CBA), wages and benefits—including health and welfare, retirement, paid time off, and other provisions—are determined in accordance with the applicable local union agreement.

In addition to union-provided benefits, employees may have access to company-sponsored programs such as:

• Training and professional development opportunities
• Company-supported career advancement and apprenticeship pathways
• Wellness resources and employee support programs

Please note that specific benefits and eligibility may vary based on union affiliation, location, and the terms of the applicable CBA.

About Southland Industries

As one of the nation’s largest MEP companies, Southland Industries is built on the foundation of great people. Since 1949, we have put our people first, enabling growth, professional achievement, and innovation. If you want to join a fast-paced environment where you’re engaged, challenged, and valued, apply now to join our dynamic team.

To learn more about careers at Southland, explore our career opportunities, follow us on social media, and check out our website.

Southland Industries and all its subsidiaries are an Equal Opportunity Employer **** and prohibits discrimination and harassment of any kind. We are committed to the principle of equal employment opportunity for all employees and to providing our employees with a safe work environment free of discrimination and harassment. All employment decisions at Southland Industries are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, gender, national origin, ancestry, age, disability, medical condition, marital status, family care or medical leave status, veteran status, or any other status protected by the laws or regulations in the locations where we operate. Southland Industries will not tolerate discrimination or harassment based on any of these characteristics.

Contingent Employment: All employment offers are contingent upon successful drug tests, background checks, and professional reference checks. Roles that include driving as an essential job duty will be required to have a successful Motor Vehicle Record check (MVR). We are not able to offer sponsorship of employment at this time.

External Agency Announcement : Its Southland Industries' policy not to accept candidate submissions from recruiting agencies without an active and authorized work order. Candidate ownership can only be established after a bona fide work order is issued by a member of the Southland Industries Talent Acquisition team and the candidate is appropriately submitted through our Applicant Tracking System (ATS).

Required Skills

Required Experience