We’re looking for a positive and professional hotel front desk agent to deliver an exceptional experience to every guest at our hotel. You’ll welcome guests, manage their information, distribute their keys and room assignments, and answer any general inquiries to ensure they have an excellent stay with us. The ideal candidate has brilliant communication skills, a strong work ethic, and a commitment to guest satisfaction. If this sounds like you, apply today! Responsibilities: General bookkeeping: ensure all hotel guest account information is accurate and up-to-date Answer incoming calls and questions about guests’ needs in-person and online regarding room bookings, room rates, amenities, available rooms, rewards programs, and special requests Communicate with housekeeping to make sure guest rooms are ready Field customer complaints when necessary Welcome, register, check-in, and check out guests staying at the hotel, provide keys and room numbers, and record credit card information Qualifications: Has experience answering telephone calls and troubleshooting stressful situations High school diploma, GED, or equivalent Has previous experience or working knowledge of Microsoft Office and reservation management systems 1 year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferred Excellent time management skills, organizational skills, customer service skills, and interpersonal skills Compensation: $11 - $12 hourly

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