Benefits:

Opportunity for advancement

Paid time off

Training & development

Vision insurance

Wellness resources

401(k)

401(k) matching

Bonus based on performance

Competitive salary

Dental insurance

Employee discounts

Health insurance

Drive Performance. Build Relationships. Elevate Results.

At Paul Davis Restoration, we don't just restore properties—we restore lives, businesses, and peace of mind.

We're looking for a Quality Performance Administrator who thrives on improving processes, building partnerships, and helping teams perform at their best. This is not a behind-the-scenes administrative role. It's an opportunity to influence operations across multiple locations, strengthen key program relationships, and play a critical role in driving company-wide performance.

If you enjoy solving problems, analyzing data, coaching teams, and creating accountability through collaboration rather than authority, this may be the opportunity you've been looking for.

What You'll Do

As the Quality Performance Administrator, you'll serve as the bridge between program requirements, operational execution, and performance improvement.

You'll:

Monitor and improve DRP, TPA, and other program-related performance across all company locations

Analyze scorecards, service level agreements (SLAs), and performance metrics to identify opportunities for improvement

Partner with office leadership and operations teams to drive accountability and operational consistency

Lead monthly Program Performance Meetings

Create and distribute a monthly Program Newsletter highlighting results, trends, and best practices

Support program-related collections issues and work collaboratively to resolve obstacles

Conduct quarterly visits to satellite locations to provide training, coaching, and support

Build strong relationships with carrier, TPA, and program representatives

Identify process improvements that enhance customer service, compliance, efficiency, and profitability

Supervise and support one Quality Assurance team member

Serve as a trusted resource for leaders throughout the organization

What Makes This Role Different

This position combines:

Quality Assurance

Program Management

Leadership

Data Analysis

Relationship Building

Training & Development

Continuous Improvement

You'll have the opportunity to influence performance across an entire organization while helping shape the future of our quality and program management initiatives.

What We're Looking For

Experience

5+ years of experience in restoration, insurance, construction, operations, quality assurance, project management, or a related field

Experience with DRP, TPA, carrier programs, scorecards, and performance metrics preferred

Prior leadership, supervisory, or team lead experience preferred

Experience driving accountability and influencing teams without direct authority

Experience with RMS, XactAnalysis, AlacNet, DASH, or similar industry software preferred

Skills & Abilities

Strong analytical and problem-solving skills

Excellent written and verbal communication skills

Ability to interpret data and turn insights into action

Strong presentation, training, and facilitation abilities

Exceptional organizational and time management skills

Relationship-focused leadership style

Ability to balance strategic thinking with hands-on execution

Education

Associate's or Bachelor's degree in Business Administration, Operations Management, Construction Management, Insurance, or a related field preferred. Equivalent combinations of education and experience will be considered.

Why Paul Davis?

At Paul Davis, you'll join a team that values collaboration, accountability, continuous improvement, and doing the right thing for our customers. You'll work alongside leaders who are passionate about delivering best-in-class service while creating opportunities for growth and development.

If you're looking for a role where your influence can be felt across an entire organization, we'd love to hear from you.

Apply today and help us raise the standard of quality, performance, and customer experience across every location we serve.

Paul Davis Restoration does not discriminate on any unlawful basis. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status, or any other status protected by law.