POSITION SUMMARY

Provide quality assurance system support to achieve optimal safety, quality, productivity and delivery to assure internal and external customer satisfaction.

PRIMARY RESPONSIBILITIES

This position works under close supervision and is considered entry to intermediate level. Learns to apply knowledge to non-routine situations, seeking guidance when needed. Performs most work activities with some degree of independent judgment.

• Support the Company’s mission, vision, values and goals in the performance of daily activities.

• Responsible for performance feedback and leadership of all direct reports including mentoring, coaching, counseling and corrective action when situations dictate.

• Ensure product and process compliance to customer and TS 16949 requirements.

• Support corporate in standardization activities.

• Assist in ensuring effective containment actions are in place to protect customers when a quality issue is identified.

• Serve as focal point of contact for internal and external customers either directly or through the Customer Liaison.

• Serve as main contact for external customer concerns. Monitor, respond, initiate corrective actions, follow up, close and track customer complaints.

• Performs basic research and design for quality processes and controls.

• Helps evaluate designs, drawings, project plans, specifications and other documents.

• Maintenance of the Process Sign Off Books, and job books (for manufacturing).

• Work in conjunction with engineering; coordinate the PPAP (Product Part Approval Process) for new programs, program moves, engineering changes and process improvements.

• Travel to customers, vendors and suppliers as necessary. Generate and distribute visitation reports along with any other customer communications.

• Assist in analyzing SPC data for process improvement, corrective actions and other activities.

• Initiate and facilitate cross-functional teams in pursuit of problem solving and mistake proofing quality problems.

• Drive implementation of a progressive quality system to prevent defects and meet or exceed customer expectation.

• Drive implementation of all quality policies and required operating procedures and work instructions.

• Assist in developing and maintaining Company performance metric data, prepare charts and summaries for applicable measurables as required.

• Directs colleagues engaged in measuring and testing product and tabulating data concerning materials, product, or process quality and reliability.

• Assist in providing training and support for the Quality Technicians and manufacturing colleagues, including gage training.

• Assist with plant activities to achieve quality, productivity and cost reduction goals.

• Provide guidance to the plant for internal rejects and rework procedures.

• Interface as required with the CMM programmers on layout issues and the Weld Assurance Technician on weld issues.

• Support all quality systems, both development and maintenance per TS16949 requirements.

• Generate quality alerts and communicate alerts to the production floor.

• Responsible for reporting all accidents, however minor, and all workplace hazards to the supervisor immediately.

• Responsible for ensuring the entire team has the necessary tools and materials to properly perform their roles safely and efficiently.

• Assure all safety devices are properly in place and utilized, and to verify individual usage of personal protective equipment by the entire work team.

• Comply and oversee compliance with all internal and OSHA required safety procedures in the performance of daily activities and hold all direct reports accountable for enforcement.

• Maintain high standards of housekeeping in work area.

• Maintain a positive working relationship with all levels of the organization.

• Adherence to all company policies and procedures (ex. Quality Policy Manual, Colleague Handbook, Level II Procedures, etc.)

RELATIONSHIPS/CONTACTS

Reports directly to the Quality Manager. Interfaces on a frequent basis with Operations, Tool & Die, Materials, and Plant Engineering. Interfaces on an as needed basis with IT, Finance and HR.

LEADERSHIP/SUPERVISORY RESPONSIBILITIES

• Provides direct leadership and supervise Quality Techs or Inspectors.

• Ability to identify, select, train and coach quality talent.

• Provides model behavior to demonstrate corporate values.

MINIMUM QUALIFICATIONS

• Bachelors Degree in Applied Science in Manufacturing, Quality Engineering or Industrial Technology preferred. Masters degree preferred.

• Minimum of six (6) years as a quality or manufacturing supervisor preferred, and one (1) year of management experience.

• Knowledge of manufacturing, stamping, and/or assembly processes as required for the position.

• Possess knowledge of plant department functions and interacts to facilitate overall plant synergy.

• Excellent organizational, analytical and communication skills.

• Ability to prioritize responsibilities in a fast paced environment.

• Ability to mentor and teach the team effective problem solving methods.

• Experience in applying lean manufacturing concepts.

• Proven leadership ability and excellent interpersonal skills.

• Ability to work well with others in a team environment.

• Computer literacy and proficient in Microsoft Office software.

• Strong knowledge of TS 16949 and ISO 14001 regulations.

• Ability to read and write in English and perform mathematical calculations.

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PHYSICAL DEMANDS, WORK ENVIRONMENT AND OTHER REQUIREMENTS

Duties include but are not limited to: stand, walk, twist, bend, lift, see, talk and hear. Ability to travel. Frequently exposed to moving mechanical parts, vibration and hazardous materials.

The above statements are intended to describe the general nature and level of work being performed by colleagues assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties, qualifications, or working conditions.

Required Skills

Required Experience