Job Description

• Coordinate information gathering, communication, and documentation related to quality complaints and nonconformance investigations
• Support local and global investigations of internal and external product issues, including formal problem‑solving and reporting
• Serve as an internal auditor for the ISO 9001 Quality Management System and act as the Management Representative to the Quality System Registrar
• Track and report on QMS performance metrics, including audit results, corrective actions, root causes, and countermeasures
• Act as a liaison between Supply Chain, Operations, and Design Authority to resolve quality issues impacting products and customers
• Work with Operations management to establish, monitor, and achieve key quality metrics
• Prepare and deliver regular activity and performance updates to management regarding quality initiatives and concerns
• Monitor and report on local and global KPIs on weekly/monthly cycles as required
• Ensure accuracy, compliance, and consistency of all quality‑related documentation, including customer‑facing materials
• Collaborate with Operations, Sales, and Customer teams to provide timely responses to client inquiries and ensure professional communication

Qualifications

• Associate’s or Bachelor’s degree in an industry related subject
• Several years of experience in a Quality Assurance role within industrial manufacturing and a customer-facing environment
• Work experience on ISO 9001 compliance standards and internal auditing methods
• Knowledge of relevant regulatory requirements, local and state
• Solid experience in effective usage of data analysis tools and statistical analysis
• Knowledge on ISO 14001, 45001
• Experience with implementation of corrective action programs
• Certifications as e.g. Quality Auditor, Quality Engineer, Quality Improvement Associate, Six Sigma are an advantage
• Strong computer skills including Microsoft Office, QA applications and databases

Physical requirements

In order to perform the essential functions of this position, with or without reasonable accommodations, the employee must be able to see, hear, talk, and use hands and fingers to operate computer hardware and peripherals. Employee must be able to lift up to 25lbs. on an occasional basis.

Additional Information

Benefits we offer:

• An innovative, vibrant and agile culture
• Growth opportunities in a globally successful and dynamic business on a growth trajectory
• Excellent employee benefits including:
  • Medical, dental, vision, Life/AD&D, Short- and Long-Term Disability
  • Employee Savings Plan / 401k with 100% employer match