Job Description

Job purpose ****

The Quality and Document Specialist plays a critical role in maintaining the integrity of the organization’s quality management system and documentation processes, while actively supporting the operations team, customer and sales teams. This position ensures that all documentation meets regulatory, contractual, and internal standards, and facilitates timely access to accurate information for both internal stakeholders and external customers. By collaborating with sales and operations team, the specialist helps address client inquiries, supports quality-related communications, and ensures that customer-facing documentation reflects the highest standards of accuracy and professionalism.

Main accountabilities and tasks ****

1. Support continuous improvement of the ISO Quality Management System and serve as Management Representative to the Quality System Registrar
2. Track key metrics and report on the performance of the QMS (e.g., results of quality audits, corrective actions), including root cause and counter measures
3. Identifies and eliminates and/or mitigates risks, with regards to product, and process quality with vendors. This includes ensuring proper processes and procedures are documented, implemented, and executed
4. Leads and participates in formal problem-solving, including formal reporting for internal and external customers
5. Serves as a quality liaison between supply chain, operations, and design authority when quality problems exist that affect product quality and customers
6. Conducts and monitors outside vendor performance and reports on progress monthly
7. Supports relocation programs and insource/outsource projects as needed
8. Records and document customer complaints within Babtec. Support local and global nonconformance investigations of product complaints
9. Work directly with Operations management to establish and monitor quality metrics and ensure the metrics are achieved
10. Prepare and reports activity updates for management to keep them apprised of quality initiatives and concerns
11. Responsible for accuracy and timely inspections of calibration of monitoring and measuring devices
12. Tracks local and global KPI’s and reports weekly/monthly as needed

Qualifications

Work experience : 3–5 years of experience in quality assurance, document control, or compliance roles.

Experience working in a customer-facing environment, preferably in a manufacturing, industrial, or regulated industry

Education: Associate’s or Bachelor’s degree in Quality Management, Business Administration, Engineering, or a related field.

Other:

1. Proven ability to manage documentation systems and support audits (internal and external).
2. Familiarity with quality management systems (QMS), ERP platforms, and CRM tools (e.g., Salesforce).
3. Strong understanding of regulatory and customer documentation requirements.
4. Experience collaborating with sales, customer service, and cross-functional teams to meet client expectations.
5. Excellent attention to detail and organizational skills.
6. Strong written and verbal communication skills, especially in customer interactions.
7. Proficiency in Microsoft Office Suite and document management software.

Ability to prioritize tasks and manage multiple deadlines in a fast-paced environment.

Additional Information

Benefits we offer:

• An innovative, vibrant and agile culture
• Growth opportunities in a globally successful and dynamic business on a growth trajectory
• Excellent employee benefits including:
  • Medical, dental, vision, Life/AD&D, Short- and Long-Term Disability
  • Employee Savings Plan / 401k with 100% employer match