Training & Development Lead
Location – Remote, Denver Metro Area preferred but not required
Quandary is seeking a full-time training coordinator to identify training needs and map out learning and development plans; put together training curriculum and facilitates training sessions; analyze training progress and suggests/creates additional training modules; ensure training partners provide required curriculum. He/she will assist in identifying staffing needs, training requirements, and other workforce development strategies.
RESPONSIBILITIES WILL INCLUDE:
• Create and facilitate a continuously evolving bootcamp/training program for new employees in all roles: Solutions Consultants, Customer Success managers, Software Engineers, Account Executives and more
• The bootcamp will cover everything from ensuring the employee is setup with the tools to do his/her job, e.g. computer and software setup, Quandary culture and values review, to facilitating the training on role specific technology and business capabilities used to deliver for customers: Quickbase, Workato, custom code, future technologies, process mapping, methodology, business requirements gathering, etc.
• Research, select and utilize vendors/partners where appropriate to train employees, e.g. Quickbase University, manager training programs, other employee development programs that become necessary as the company grows
• Select appropriate training methods or activities (e.g., simulations, mentoring, on-the-job training, professional development classes)
• Conduct organization-wide training needs assessment and identify skills or knowledge gaps that need to be addressed
• Track certifications needed for our employees and communicating with the team on due dates
• Future training and development objectives after the initial bootcamp and training program is developed include:
o Automating the training experience for employees where possible utilizing an online platform (create “Quandary Consulting University”)
o Creating a virtual training experience for customer purchase as an add-on to Quandary solutions
o Creating a pass/fail certification program customized per role for internal employees and customers
• This is an individual contributor role with an opportunity to grow into a manager in the future as we grow the company and the training program.
• Perform other duties as required and assigned
QUALIFICATIONS:
• 2-3 years of experience as a training coordinator, Trainer, Training Facilitator or similar role for a technology company
• Hands-on experience coordinating multiple training events
• Proven ability to complete full training cycle (assess needs, plan, develop, coordinate, monitor and evaluate)
• Familiarity with traditional and modern job training methods and techniques
• Experience with e-learning platform
• Proven ability to teach, facilitate small groups of people and work closely with experts to develop the curriculum is a must
• Knowing the business and technology tools Quandary uses is not required, but familiarity with software and business process requirements gathering is preferred
SKILLS:
• Understanding how to build a training program to enable employees to be effective as quickly as possible is required
• Passionate about training
• Problem resolution
• Organized
• Strong time management with ability to prioritize
• Strong verbal and written communication
$45,000-$60,000 Annually
401k, Dental, Life, Medical
Full-Time
Unlimited PTO