Job Description

Unlock your potential with QUANTUM ELECTRONIC PAYMENTS - a payment processing firm that helps business owners lower their costs, earn more money, and improve their quality of life.

We offer truly innovative payment processing solutions and an ever-expanding line of products to boost productivity, enabling our clients to operate efficiently and effectively in confidence. With a focus on providing exceptional service to our merchants, we bestow integrity, teamwork, passion and delivering reliable service. Our company is growing incredibly fast and we are seeking experienced business professionals! If success and passion motivate you, join us and maximize your potential with Quantum Electronic Payments.

We are seeking for a MERCHANT SUPPORT SPECIALIST who has experience in the customer service field and is BILINGUAL. This is an entry-level position, as we provide hands on training to become a skilled Merchant Support Specialist with Quantum Electronic Payments!

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Research items and transactions of the merchant's processing history.
• Assists with terminal and gateway related services issues.
• Trouble shoot technical integration issues with merchant processing partners.
• Resolve Billing Questions
• Review & Analyze Merchant Fee's and Pricing
• Answer all questions the merchants may have.
• Perform additional duties as assigned.

QUALIFICATIONS:

• Customer Service and/or Sales Experience preferred
• Experience in Merchant Services or Payment Processing
• Excellent verbal, written, interpersonal, relationship building and presentation skills
• Strongly self-motivated with a drive to succeed
• Strong work ethic and self-discipline
• PC literate with Microsoft Office Suite experience
• Bilingual (Japanese- Spanish - Korean)
• Ability to drive company vehicles from time to time
• Shifts: 6:00 am-3:00 pm/8:00 am-5:00 pm/10:00 am-7:00 pm
• Rotating Saturday's

Why work here?

• New state of the art, open-concept facility with stand-up desks, balance boards and more!
• Work hard, play hard culture!
  • Upon the close of the pandemic we will re-introduce bi-weekly Beer Socials and monthly BBQs
• Proven "promote from within" mentality!
• Benefit offerings:
  • Medical, dental, vision, acupuncture and chiropractic
  • 401k Safe Harbor; employer match processed semi-monthly, up to a 5% match
  • Profit Sharing; paid on a quarterly basis
• Covid-19 Precautions:
  • Virtual interview process
  • Use of face masks is required within the building
  • Daily temperature screenings
  • Social distancing guidelines in place
  • Regular sanitizing and disinfecting procedures in place
  • Installed air scrubbers to kill airborne pathogens