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Client Service Analyst

Q

Queen Consulting Group, Inc.

Client Service Analyst

Charlestown, MA
Full Time
Paid
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  • Responsibilities

    Job Description

    POSITION: Client Service Analyst – Help Desk  LOCATION: Charlestown, MA, but remote for the time being  JOB TYPE: Contract DURATION: 3 months, 8/24/2020 – 11/22/2020

    JOB DESCRIPTION

    • Associates' Degree (or 2 years equivalent combination of formal education and/or related experience) required.
    • Degree in Computer Science, Engineering, or related discipline preferred.
    • At least one year of experience in IT support, with technical proficiency in a broad range of software and hardware.
    • Medical environment a plus. Impeccable customer service skills
    • Must be able to multi-task and prioritize well
    • Experience using ticketing system to track incidents
    • Excellent writing and communication skills
    • Demonstrated problem-solving ability
    • Broad range of network and desktop knowledge
    • Ability to give verbal instruction patiently to non-technical users Knowledge of current PC and mobile computing technology
    • Familiarity with Cisco, ServiceNow, Windows Active Directory, Microsoft Exchange, Remote Assist, DameWare.
    • Desktop: Windows Server 2003/2008, Microsoft Office 2003/2010, McAfee Enterprise anti-virus and Microsoft Explorer 7-10, Sharepoint
    • OS: Microsoft Windows XP/Win7, 8, Linux, Macintosh 10.6-10.7
    • Hardware: Dell Optiplex desktops, Latitude laptops and Dell/Intermec/HP printers, Blackberry, iPhone, iPad
    • Protocols: TCP/IP, HTTP, Ethernet
    • Technologies: CITRIX, DHCP, VPN, VDI, VMware, Cisco hardware, encryption, security, SCCM, and many clinical IT applications