Job Description

SUMMARY : The Graduate Assistant (GA) for Residence Life & Housing (RL&H) is a part-time, 20 hour a week, 10‐month, live‐in position responsible for learning and applying skills and knowledge related to the effective management of an undergraduate residence hall. As a member of the RL&H team, the GA learns to create an environment within which students develop skills required for academic excellence, self‐responsibility, cultural awareness, and social interaction. The GA learns and applies knowledge in facilitating student development through individual student interactions, and establishing community within a residence hall. The GA learns to conduct one‐on‐one and full staff meetings with Resident Assistants and assists with hall programming and events. The GA also serves in an on‐call duty rotation to learn how to intervene in emergency and crisis situations and plays a critical role in learning how to facilitate the student judicial process.

The successful candidate must be currently enrolled as a full-time graduate student at Queens University of Charlotte. This GA role includes tuition remission for up to three (3) courses per semester, including summer, if actively serving in the graduate assistant role. GAs are required to live on-campus and must sleep and live-in the assigned GA room and building. Because this a mandatory live-in position it includes a rent-free, one-bedroom, furnished on-campus apartment with water, electricity, cable, internet, and free on-site laundry. On-campus apartments are pet and partner-friendly. In addition, GHDs are provided a free campus dining plan during the academic year, free on-campus parking, and free membership to Queens Fitness Center. Graduate Assistants enjoy flexible scheduling. Time away must be coordinated in advance with the GA’s immediate supervisor.

The GA is recognized as a University Official and represents the university and the department on and off university property. Under the supervision of the Assistant Director for Residence Life, the GA position begins on July 5, 2023. There is no expressed or implied commitment to a paid position upon completion of the internship.

Essential Duties and Responsibilities

As a GA, you will learn and apply knowledge and skills in the following areas:

Supervision:

• Learn to directly supervise 4-6 Resident Assistants
• Learn to provide on-going support, training, and development to student staff through bi-weekly 1:1 meeting
• Learn to evaluate all in-hall student staff and collaborate with staff to develop action plans for growth
• Learn and participate in bi-weekly 1:1 meeting with the Assistant Director of Residence Life and Housing
• Learn and participate in weekly department meetings, including Residence Life meetings and Team meetings
• Learn and assist in the recruitment, selection, and training of student staff

Community Development:

• Learn to facilitate the development of a positive and inclusive residence hall community
• Develop meaningful connections with students and staff by being available and visible in the building/complex
• Learn and assist in consistently enforce University and residence hall regulations through conversations with students, incident reports, and educational sanctioning
• Learn to serve as hearing officer for cases involving violations of Residence Hall and University policies
• Learn to mediate resident conflicts as necessary and make appropriate assignment recommendations
• Learn to conduct wellness checks in collaboration with Campus Police to ensure the well-being of the students

Administrative and Facility Management:

• Learn to coordinate and oversee the administrative responsibilities of the building in an accurate and timely manner, including housing room changes, damage billing, community incident reports, conduct paperwork, etc.
• Attend weekly Residence Life & Housing staff meetings (Wednesdays 10:40-11:40)
• Establish collaborative relationships with University colleagues, including Division of Student Life staff, the Queens Police Department, Residential Custodial Staff, and Facilities personnel
• Learn to communicate facility and maintenance issues and share student needs and recommendations
• Learn and assist with responses to crises, incidents, and facility needs that may arise in your community

Weekends and On-Call Rotations:

• GAs learn to be key partners in social, co-curricular, and academic engagement opportunities provided by RL&H. GAs also serve in an on-call duty rotation, where they will learn to respond to student crises and emergencies. This necessitates GAs being on-campus and available on nights and weekends and within 15 minutes of campus when serving as the GA on-call.
• GAs are considered mandatory reporters under Title IX and the Clery Act.
• GAs are expected to abide by and report violations of all local, state, and federal laws and regulations.
• While this is a 20 hours/week position, given the nature of responsibilities, there may be times during the year, such as beginning of term training and the opening and closing of residence halls, when GAs will contribute beyond 20 hours per week.

Required Training & Important Dates:

• GAs must be present for and participate in RL&H training and processes
  • Residence Life staff training
  • Head RA Training
  • RA fall training
  • Move-in
  • Winter Closing
  • Move out
  • RA Staff Meetings: Wednesdays at 10:40am-11:40am

Qualifications

Experience, Knowledge & Skills Required

• Enrolled in a graduate program at Queens University of Charlotte
• Experience that demonstrates sensitivity and understanding of the diverse academic, socioeconomic, cultural, and ethnic backgrounds of college students
• Demonstrated commitment to social justice, equity, and inclusion
• Proven ability to quickly learn and apply new skills at an acceptable level of performance.
• Possess leadership skills and the ability to work effectively within teams
• Possess effective communication skills to successfully approach people, mediate problems, situations, and enforce policies
• Easily approachable and able to establish and maintain strong rapport with students
• Ability to use discretion and exercise good judgment
• Must be able to maintain confidentiality of sensitive student information
• Effective community development and programming experience
• Possess effective presentation skills
• Bachelor’s degree prior to start date

Application Process
Does this sound like a good fit? Click on the green “I’m interested” button and submit:

1. A cover letter addressing the position qualifications and experience
2. Current résumé
3. Salary requirements
4. Contact information for three professional references

Queens will accept applications until the position is filled.

Additional Information

About Queens University of Charlotte

Located in the heart of the nation’s second-fastest-growing metropolitan area, Queens University of Charlotte leverages the city’s diverse and thriving environment as an extended classroom. Nationally recognized for undergraduate programs in international and interdisciplinary education, Queens blends the best of liberal arts learning with professional preparation and community engagement. Focused on supporting success for diverse learners, faculty build close and collaborative relationships with students and help them build intentional and individualized roadmaps for flourishing at Queens and beyond. At the graduate program level, the University offers innovative educational experiences that help learners advance professionally and retool for new opportunities. Our environs afford faculty myriad opportunities to advance their own professional growth and teaching and research interests by collaborating with vibrant industry, non-profit, and community organization sectors.

Because of our history of innovation and our legacy of strong leadership , Queens is positioned to be among the new forerunners of American higher education. This is a defining moment for Queens. While other institutions are focused on sustaining and surviving, we are thinking much bigger.

Institutions that understand what is needed and are willing to reimagine what is possible can position themselves to thrive and strengthen their market position after the pandemic with innovative approaches that are deeply connected to the world and its greatest challenges.

By 2030, Queens aspires to become the leading, private, national university of Charlotte with deep, meaningful, and reciprocal connections to the needs of our local community and economy; inventive and multidisciplinary academic programs that are connected to the world’s most pressing challenges and biggest areas of opportunity; a fully connected, integrated, and innovative set of experiences that support holistic wellness and wellbeing; a culture of continuous improvement and investment that enables faculty and staff to flourish and achieve their full potential; and a comprehensive approach to diversity, equity, and inclusion that begins on campus and radiates throughout the community.

Queens University of Charlotte is an equal opportunity employer and is firmly committed to supporting and celebrating all forms of diversity. Queens does not discriminate on the basis of race, color, gender, sex (including pregnancy, childbirth and conditions related to pregnancy or childbirth), sexual orientation, gender identity or expression, religion, age, national origin, disability, political beliefs, veteran status, genetic information or any characteristic protected by law in the administration of its educational and admissions policies, scholarship and loan programs, athletic programs, employment and hiring policies, or other University-administered programs.

Any individual with a disability who needs any reasonable accommodation under the Americans with Disabilities Act to apply for a position or otherwise to participate in Queens' job search/selection process should contact the Director of Human Resources at 704.337.2222.

Physical Requirements ( with or without reasonable accommodation ) require ability to

• Remain in a stationary position, most of the time.
• Exchange accurate information with co-workers and clients, frequently.
• Read reports, create presentations, use a computer system, most of the time
• Communicate with co‐workers, clients and vendors, most of the time.
• Write, type, and use the computer, telephone, copier, and other office equipment systems, most of the time.
• Move about inside the workspace to access resources and office equipment, and attend meetings across campus, regularly.
• Exert moderate force to move objects, occasionally.
• Think critically, concentrate on the task at hand, and respond quickly to changes in conditions, most of the time.

Work Conditions

• Must be willing and able to work a flexible schedule to meet requirements of the internship, including early mornings, nights, and weekends.
• Must be able to learn and work in office environment while having contact with students, staff, faculty, parents, service providers and vendors on any given day.
• This internship has deadlines, multiple interruptions, and can be stressful.

Nothing in this description restricts the university’s right to assign or reassign duties and responsibilities to this role at any time; this description reflects the university’s assignment of essential functions, it does not proscribe or restrict the tasks that may be assigned; this internship description is subject to change at any time.