Job Description
SUMMARY: This full-time position is responsible for delivering a high level of service to students, their families and the University community pertaining to technical processes, facilitation of student-centered operational projects and the oversight of student accounts receivables. This position reports to the Senior Director, Student Accounts in Student Financial Services. This position is not exempt from provisions of the Fair Labor Standards Act (FLSA) and is eligible to earn overtime pay for hours worked above 40 in a single work week.
ESSENTIAL DUTIES AND RESPONSIBILITIES INCLUDE: • Provide excellent customer service to our students, families and community. • Facilitate technical transfers of information and data: Student healthcare uploads and adjustments (messaging for waivers and deadlines), provide bookstore student account credit data and messaging, reconcile large student account refund batches with Finance department. • Posting of loans and grants fed through the SFS Systems Specialist. Ensure all feeds balance and that the Department of Education spreadsheet reconciles with the federal draws. • Accurate posting and reconciliation for billing attached to student accounts from campus police, housing, bookstore, health insurance provider and other departments as needed. Providing judgement on accurate charges and independently correcting data with various departments as needed. • Work out payment plans for defaulted student accounts using excellent judgement for the appropriate repayment schedule required to clear the default as promptly as possible. TDP Plan and independent third party international billing using good judgement as far as judging compliance within university and vendor requirements. • Responsible for record keeping related to posting and reconciliations to student accounts as required as backup on accounting procedures and audit documentation. • Review accounts receivable report to validate data and analyze risk for University. Facilitate and submit notice of delinquency and submission to collection agencies as needed and directed. Direct student contact throughout the lifetime of the student account as needed for collection. • Maintain an exceptional level of confidentiality and adhere to FERPA and other federal state and institutional regulations. • Technical backup for the charge table and the systems of charge related activities. • Backup for Senior Director of Student Accounts regarding special circumstance judgement for enrollment with exceptions and complete follow through of students approved.
Non-Essential Duties: • Other duties and special projects may be assigned to meet department and university needs.
Qualifications
EXPERIENCE, KNOWLEDGE AND SKILLS REQUIRED: • Proven customer service skills and enthusiasm for providing exceptional service to a diverse population of graduate and undergraduate students, their families, staff, faculty and other constituencies. • Technically competent and proficient in Microsoft Office. • Strong written and verbal communication skills and a gift for identifying information that should be escalated immediately. • Proven attention to detail, accuracy, and timeliness. • Excellent organization and follow-up / follow-through skills to ensure completion of assignments within established timeframes. • Solid problem-solving skills and the ability to analyze components and arrive at a logical course of action while knowing when to ask for assistance or direction. • Ability to thrive in a fast-paced environment and to effectively prioritize assignments to meet given deadlines. • Ability to remain calm and resourceful in stressful situations. • Ability to work effectively independently and as a member of a team. • Ability to use absolute discretion when dealing with sensitive, confidential materials; familiarity with FERPA a plus. • Bachelor’s degree in Accounting or related field and experience in higher education preferred.
Physical Requirements (with or without reasonable accommodation) • Visual Abilities: Read reports, create presentations and use a computer system. • Hearing: Hear well enough to communicate with co-workers, vendors, and students. • Dexterity, Grasping, Feeling: Write, type and use the telephone, copier, and computer systems. • Mobility: Open files and operate office machines; move between departments and attend meetings across campus. • Talking: Frequently convey detailed or important instructions and ideas accurately, loudly, or quickly. • Lifting, Pulling, Pushing: Exert up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects. • Cognitive/Emotional: Ability to critically think and concentrate. Must be able to respond quickly to changes in conditions – 75‐100% of the time.
Work Conditions • Work in office environment, involving contact with students, faculty, staff, service providers and vendors. • Work has deadlines, multiple interruptions, high volume and may be stressful at times.
The above description is not intended to be an all-inclusive list of the duties and responsibilities of this positions, nor are they intended to be such a listing of the skills and abilities required to do the job. Rather, they are intended to describe the general nature of this position.
Additional Information
MUST PROVIDE A COVER LETTER AND SALARY REQUIREMENT TO BE CONSIDERED FOR THIS POSITION.
THE POSITION WILL BE REMOVED FROM THE WEBSITE ONCE AN OFFER IS EXTENDED AND ACCEPTED, OR WHEN A SUFFICIENT CANDIDATE POOL IS IDENTIFIED. ONLY CANDIDATES WHO BEST MATCH REQUIREMENTS OF JOB WILL BE CONTACTED. DUE TO LIMITED STAFF RESOURCES, PHONE CALLS CANNOT BE ACCEPTED OR RETURNED.
BENEFITS
Queens offers comprehensive benefits to eligible employees, including: medical, dental and vision insurance, domestic partner benefits, defined contribution (matching) and supplemental 403(b) retirement plans, vacation and generous paid holidays, tuition remission and tuition exchange, Queens-paid life insurance, supplemental life insurance, dependent life insurance, accidental death and dismemberment insurance, flexible spending accounts (medical, dependent care, Health Savings Account), sick leave and long-term disability leave, paid parental leave, FMLA leave when eligible, reduced cost meals at Morrison Dining Hall, employee assistance program (EAP), wellness programs. In addition, employees may choose benefits such as pet insurance, critical care insurance and legal assistance.
ABOUT QUEENS Queens University of Charlotte is a private, co-educational, Presbyterian-affiliated comprehensive university located in the heart of Myers Park in Charlotte, NC, and is consistently ranked in the top tier of Southern Regional Masters Universities. The university has over 2,200 undergraduate and graduate students in programs offered six colleges/schools. Additional information about may be found at http://www.queens.edu.
QUEENS VALUES CAMPUS DIVERSITY and demonstrates this in campus initiatives; we particularly encourage members of historically under-represented groups to apply.
Queens University of Charlotte is firmly committed to supporting and celebrating all forms of diversity. Queens does not discriminate on the basis of race, color, gender, sex (including pregnancy, child birth and conditions related to pregnancy or child birth), gender orientation, gender identity or expression, religion, age, national origin, disability, political beliefs, veteran status, genetic information or any characteristic protected by law in the administration of its educational and admissions policies, scholarship and loan programs, athletic programs, employment and hiring policies, or other university-administered programs. Any applicant for employment who needs any reasonable accommodation under the Americans with Disabilities Act should contact the Director of Human Resources at 704.337.2297.
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