Job Description

WE ARE HIRING! QUESS GTS IS LOOKING FOR CALL CENTER SALES REPRESENTATIVE TO WORK A LONG TERM (2 YEAR) + CONTRACT

Job Description Under supervision, provide customers efficient and courteous service by responding to routine and non-routine inquiries.

Responsibilities:

• Receive calls from customers and/or their representatives
• Process service requests for questions withdrawals and/or, cancellations
• Provide wide-ranging information regarding the transactions.
• Research and resolve customer concerns/problems using computer systems, or through interdepartmental communications.
• Correspond with customers for resolution of their concerns through outgoing calls or written documentation and provide additional information
• Maintain complete confidentiality and abide by company policies
• Maintain and escalate the issue to the concerned parties

Qualifications:

• Minimum Education: High School Diploma
• Minimum Experience : 1-2 Years
• Excellent Communication Skills
• Excellent Team Player
• Should be eager to learn and adapt to new environment
• Should have excellent interpersonal skills