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Client Services Specialist

Quest Staffing Services, Inc.

Client Services Specialist

Oxnard, CA
Full Time
Paid
  • Responsibilities

    Job Description

    Quest Staffing Services has an immediate opening for a Client Services Specialist in the Oxnard area. This is a full time, temp to hire, opportunity. Please review the information below and let me know if you or someone you know may be qualified and interested in this position. Please submit your most updated resume for consideration along with your hourly rate expectation.

    CLIENT SERVICE SPECIALIST – OXNARD, CA FULL TIME PAY – DEPENDING ON EXPERIENCE

    QUALIFICATIONS

    High School Graduate or possess G.E.D. General office machines- 10 key adding machines, copiers, be computer literate, typewriter, fax machines, telephone, detail oriented, excellent phone and customer relation skills and the ability to follow up in a timely manner. Desire to learn and advance within company. Possess neat personal grooming and appearance with pleasing manner and interpersonal skills. Good English grammar and writing skills. Knowledge of Spanish desirable. Able to handle stressful situations for short periods of time.

    REPORTING RELATIONSHIP

    THE CLIENT SERVICES SPECIALIST REPORTS TO THE LEAD CLIENT SERVICES SPECIALIST AND/OR GENERAL MANAGER.

    PRIMARY ROLES

    The Client Services Specialist is responsible for:

    1. PROACTIVE PLANNING—Scheduling, coordination, and weekly reporting
    2. PROCESSING of equipment orders for funding approval
    3. ORGANIZATION—Maintaining work environment, offices, computer and electronic files, and office machines.
    4. QUALITY ASSURANCE AND COMPLIANCE—completing company forms accurately, obtaining proper signatures and qualified documentation as per Medicare and other payer guidelines, processing checklists and maintaining confidentiality as per HIPAA regulations.
    5. TEAMWORK & SUPPORT—providing support for ATP and Lead Client Services Specialist team

    Participation in client services meetings, coordinating for complex rehab technicians, scheduling, participating in office meetings as called upon including proper COMMUNICATION within the team.

    1. EDUCATION—participating in ongoing training and education to stay abreast with industry developments for reimbursement, products and client populations and diagnoses.

    PRIMARY RESPONSIBILITES

    1. COORDINATING—Creating and maintaining daily, weekly and monthly planning system via Outlook to include proactive phone calls, follow-up calls including client satisfaction, processing agenda based on projections and past due report, meetings and general follow up. Coordinating and scheduling evaluations and deliveries for equipment evaluations and repairs as needed for the ATP and Complex Rehab Technicians as assigned. Create and maintain 60-90 day projections and weekly past due report to be updated weekly meeting with the General Manager. Weekly meeting with GM to discuss past due orders, order issues and projections. Scheduling order follow up for client satisfaction, reimbursement department as needed.
    2. PROCESSING—Process orders from coding to delivery as directed. Transferring order from Rehab Accelerate (RX) and Coding in Rehab Tracker (RT) including obtaining vendor quotes, New Equipment and Repair Intake, Coordinating Face-to-Face (FTF) evaluations for Medicare orders, Physical Therapy (PT) evaluations, medical documentation collection and review, funding submission for approval. Calculating client share of cost and preparing information for client including collection of payment in advance of ordering equipment and parts. Prepare and complete processing checklists during the order processing flow including re-verifying insurance via Zirmed when available or by phone in all other instances prior to the release submission. Prepare orders to be released by the respective release review managers. Follow up as necessary for pended release orders. Order confirmation and preparing orders for submission to reimbursement department. Completing necessary tasks completed by other Client Services Specialists when they are out of the office or on vacation.
    3. ORGANIZATION— Maintaining work environment, offices, computer and electronic files, and office machines. Assist with break area, storage alley and bathrooms. Maintaining professional dress attire as per company policy. Assist team with organizational projects as needed. Proactively maintain and replenish literature and office supplies as needed.
    4. QUALITY ASSURANCE AND COMPLIANCE—Timely and proactive completion of company forms accurately, obtaining proper signatures for delivery documentation (including POA when applicable), ATP signatures on assessment documents and complete and qualified medical documentation as per Medicare and other payer guidelines. Completing accurate and thorough processing checklists and maintaining confidentiality as per HIPAA regulations. Ensuring proper and accurate completion of shop and delivery quality control forms prior to scheduling and confirmation of orders.
    5. TEAMWORK & SUPPORT to ATP and Lead Client Services Specialist, Complex Rehab Specialist and Complex Rehab Technicians. Follow up and monitor progress and hold team members accountable for completion of quotes and order follow up. Handling incoming calls along with other client services specialists and walk in inquiries. Performing 100% in alignment with company core values, mission statement and vision at all times. Participation in client services meetings and other company trainings and meetings. Performing daily activities with conviction, timeliness, a sense of urgency and leading by example. Demonstrating the ability to handle decisions with swift and precise action in the best interests of our team and our clients. Handling partner account referrals, inquiries and requests with integrity, excellence, passion and a sense of urgency. Initiating proactive client calls during the order process and keeping in touch with clients and/or responsible parties, care and case managers multiple times prior to delivery. Handling walk-ins, phone calls and the needs of our clients within the scope of the team and delegating those that can be handled by others. Maintaining effective communication for total client satisfaction and retention at all times. Handling direct client complaints for those that you are responsible for and delegating all others to the General Manager. Reporting all complaints as per company policy and procedure. Handling office duties as necessary and in place of other teammates when they are out on personal time and/or due to illness. Doing whatever it takes to get the job done and providing excellent follow-up and superior service within company policies and procedures.
    6. EDUCATION—participating in ongoing training and education to stay abreast with industry developments for reimbursement and product knowledge. Completing annual Med U training courses. Attending office trainings and other offsite trainings as provided by the company. Demonstrating initiative for advancing career through training and education.