Job Description

DESCRIPTION

Quick Response Fire Supply (QRFS.com) is an eCommerce distributor making fire protection easier to understand and more accessible for all. At QRFS, we cut through complexity and regulation to help customers pinpoint the information, product, or service necessary to solve immediate problems while nurturing relationships to ensure ongoing building safety and compliance.

Our expanding company has an immediate need for a motivated, customer-focused operations supervisor to oversee daily activities. Our ideal candidate will strive for our business to perform at its best. You will lead a team of employees to execute warehouse, inventory, and order processing operations while maximizing productivity and minimizing costs.

If you live and breathe details and efficiency and are hungry for an opportunity to make an immediate impact delivering life safety, then contact us.

OBJECTIVES FOR THIS ROLE:

• Maintain constant communication with management, staff, and vendors to ensure efficiency and effectiveness in operations
• Develop, implement, and maintain quality assurance protocols
• Build-up and refine existing processes and procedures to develop and enhance the organization’s internal capacity
• Analyze information to make data-driven business decisions and report weekly, monthly, quarterly, and annual metrics

RESPONSIBILITIES:

• Oversee operational processes, systems, and infrastructure while looking for improvement opportunities
• Manage day-to-day activities to ensure orders are fulfilled, including order processing, inventory procurement and receiving, warehouse picking and packing
• Monitor and track returns to identify causes and improve processes to limit returns due to order processing errors
• Forecast inventory needs and engages with vendors for inventory purchases, issues, negotiations, and tracks vendor performance
• Maintain accurate purchasing and inventory records in our inventory management system
• Engage in cost-benefit analysis and monitors expenses
• Communicate job expectations; plan, monitor, appraise and review employees against those expectations
• Track staffing requirements, hiring new employees as needed
• Contribute information and recommendations to operational strategic plans and priorities

REQUIREMENTS:

• Bachelor’s degree in program/operations management, business administration, or related fields
• 1+ years proven experience leading a team
• Experience in fire safety, military, manufacturing, automotive, biotech, electronics, energy, instrumentation, machinery, defense/aerospace, medical, production, or distribution environments.
• Superior attention to detail, strong organization skills, and great time management
• Strong - decision-making skills, especially in high-stakes situations, always with our customer’s and our company’s best interest in mind
• Excellent interpersonal communication and conflict resolution experience
• Ability to conduct research, respond to timely inquires, and present written/oral briefings
• Desire to make a positive impact on day one

EXPERTISE IN ANY OF THESE AREAS IS A PLUS:

• Working knowledge of software programs including, Cin7, QuickBooks, Ship Station,
• Knowledge of life safety or fire protection industries
• PMP certification
• Bilingual communication skills (Spanish preferred)

SALARY AND BENEFITS: $50,000 to 70,000, commiserate with experience. Benefits include company health insurance (health, vision, dental), 401K plan, and up to 20 paid days off.

ABOUT QRFS

Fire protection is complicated. QRFS simplifies it.

QRFS was founded in 2010 to expand knowledge and provide equal, easy access to fire suppression equipment – so contractors, facility managers, and building owners alike can find the right parts they need, quickly and affordably. QRFS provides:

SECOND-TO-NONE CUSTOMER SERVICE AND FAST DELIVERY. When you call QRFS during business hours, you get a person, not a machine. A trained customer service agent will assess your problem and help you solve it. 90% of orders ship the same day, with an average delivery time of 2-3 days anywhere in the United States. We also feature volume discounts and contractor-specific pricing.

ACCESS TO SPECIFIC PARTS. QRFS has over 10,000 unique product SKUs online, supported by a US and Canadian network of manufacturers, distributors, importers, and vendors. Our inventory includes top brands, hard-to-find components, and specific alternatives to outdated or discontinued equipment.

EDUCATION. Our free and premium guides describe common fire system maintenance and compliance solutions. Thoughts on Fire is our ever-expanding knowledge center, providing unsurpassed educational resources for building owners, homeowners, contractors, and facility managers. Written by a network of industry experts, its customer-driven content answers actual questions we’ve received about fire safety.

Company Description

Quick Response Fire Supply, LLC (QRFS.com) is Hiring. QRFS believes everyone should have fast and easy access to fire safety products, services, and information. Come join our team!