Restaurant Multi Unit Manager Summary
Supervises the management of multiple Franchise restaurants, ensuring people development, product quality, customer satisfaction, image management, restaurant profitability and assimilation into Company culture. Builds and maintains loyal customer base through consistent product quality, creative marketing strategies and exemplary customer service.
Restaurant Multi Unit Manager Essential Duties and Responsibilities include the following. Other duties may be assigned.
Ensures profitability for multiple restaurants by demonstrating exemplary managerial and operations skills including making quality products, completing administrative duties, executing cash management duties, monitoring proper delivery area sizes, and ensuring compliance with Company standards as defined in the Operations Manual, Proprietary Training System, Team Member Handbook, and with federal, state, and local laws and ordinances.
Oversees the management of multiple restaurants by actively recruiting management team members, supporting managers' recruiting efforts, maintaining adequate staffing levels, properly orienting team members, coaching and developing team members, ensuring compliance with uniform and appearance standards, conducting timely performance reviews, addressing and documenting performance issues, and taking appropriate disciplinary action, up to and including terminations, conducting exit interviews, and following all company policies and federal, state, and local laws and ordinances regarding employment.
Provides quality customer service; professionally and promptly responds to customer concerns or issues including customer complaints received through the Customer Opportunity Desk; ensures appropriate and timely resolution of customer concerns or issues. Solicits customer feedback, shares feedback with team, and uses feedback to improve restaurants' operations and build brand loyalty. Develops strong working relationships with corporate departments and operations team.
Manages supervisor controllable profit and sales budget, ensures expenditures stay within budget, and takes action to correct deviations from the budget; Leads sales building activities through creative local sales marketing efforts and through a positive presence in the community, and by managing and controlling costs.
Regularly conducts restaurant visits to evaluate and monitor restaurant level performance, ensure product quality, coach management and team members, audit financial information, ensure compliance with employment hiring regulations and operations standards, to detect fraudulent POS System transactions, and implement improvement strategies and tactics.
Plans and prioritizes area- and restaurant-level action plans and agendas to address key issues and improve operating performance; uses the PROFIT System, Operations Analysis Reporting System (OARS), customer data, and other sources to gather and analyze financial, quantitative, and qualitative date to identify and respond to product, service, and financial trends and issues.
Restaurant Multi Unit Manager Position Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Restaurant Multi Unit Manager Competencies are classified as the work habits, attitudes, personal characteristics, and behaviors that reflect how a person accomplishes the duties and responsibilities of his/her job.
Customer Focused: Commits to meeting the needs and expectations of the organization's internal and external customers; builds and maintains a customer base; delivers a high level of customer service; searches continually for ways to increase customer satisfaction (i.e., customer feedback).
Decisiveness: Uses sound reasoning, available information, and past experience to solve problems in a timely manner; stands by decisions; ensures appropriate action is taken; makes decisions effectively.
Developing Others: Directs and motivates others; provides timely and specific feedback; changes coaching style to fit individual needs; assesses strengths and development needs of team members and provides opportunities for growth.
Initiative: Takes action proactively; addresses issues or opportunities without supervision; focuses on desired results and accomplishments; demonstrates clear purpose, enthusiasm, and a "can-do" attitude.
Leading Team Members: Provides clear direction and sets priorities to accomplish desired actions and results; seeks talented and skilled people to build high performing teams; keeps team members informed, ensures their needs are met, and removes barriers; delegates responsibility and empowers team members to do their jobs.
Managing Execution: Manages multiple projects and effectively prioritizes tasks and goals; uses goals to guide actions and create detailed action plans; organizes and schedules people and tasks; utilizes resources effectively to meet goals.
Verbal Communication Skills: Presents ideas, concepts, and information effectively and clearly through the spoken word; actively listens; communicates comfortably with various audiences; responds effectively to questions.
Restaurant Multi Unit Manager Functional Skills
Knowledge of computer applications including Excel, Word, and e-mail applications
Aptitude to learn internal computer systems (OARS, PROFIT, and others) to perform critical job functions
Proficient with PROFIT System or other point of sale system and office equipment
Cash management skills
Advance accounting including invoice reconciliation, debit and credit review, financial statement analysis
Restaurant Multi Unit Manager Education and/or Experience
High School Diploma or GED required, college degree preferred
Serv Safe/Local or State Food Service Certification
Certified in Company Management Training Program
1 to (2) years in multi-unit supervision preferred
Successful track record in management with Papa John's International
Two to five years progressive management experience
Restaurant Multi Unit Manager Physical Demands
While performing the duties of this job, the team member is required to use hands repetitively, stand, walk, grasp firmly/strongly and simply/lightly with hands, and use fine finger dexterity. The team member is frequently required to bend over, twist, reach above shoulder level, crouch or stoop, kneel, repetitively use feet, and use head and neck in a twisting or static motion and to look up and/or down, and lift and/or move up to 50 pounds. Occasionally, the team member is required to sit, climb, balance, push and/or pull, and lift and/or move over 51 pounds.
Restaurant Multi Unit Manager Work Environment
While performing the duties of this job, the team member is required to work outdoors in various temperatures, in a noisy environment, near moving mechanical parts, with dangerous equipment or sharp tools, and around fumes, odors, dust, or toxic chemicals.
Must be 18 years of age or older
Must have a valid U.S. driver's license, proof of insurance, and satisfactory vehicle
Work long hours, scheduled or unscheduled, as emergencies arise
Travel may be required
Ability to successfully perform the job duties of all positions in the restaurant, including delivery
Bilingual in certain markets
Restaurant Multi Unit Manager Salary and Benefits
Exempt Salaried Position
Paid vacation after one year of employment
Non-capped Bonus Program based on sales and profitability growth
Health, Life, and Vision benefits available
Free Life Benefit of $50,000
Vehicle Allowance or Company Car depending on Market