Job Description

The QSR Operations Manager oversees and supports all Quick-Service Restaurant (QSR) operations across Eataly North America. This includes coffee bars, gelato counters, pizza and panini stations, grab-and-go meal offerings, and more. This corporate-based role partners closely with store-level QSR leaders (GMs, AGMs, and Leads) and cross-functional teams to drive excellence in quality, efficiency, training, and guest experience. Reports directly to the VP, QSR.

RESPONSIBILITIES

• Oversees QSR operations for Eataly North America, providing strategic and operational support to store teams

• Develops, implements, and monitors standard operating procedures and training materials for all QSR departments

• Partners with store QSR leadership to assess performance, identify opportunities, and support execution of best practices

• Supports new product rollouts, seasonal menus, and local merchandising strategies

• Collaborates with culinary, retail, and product teams to ensure consistency in quality, presentation, and execution

• Leads process improvement initiatives focused on efficiency, profitability, and guest satisfaction

• Analyzes sales performance, margins, labor, and cost controls

• Provides on-the-ground support through regular travel to stores, including coaching, team development, and opening assistance

• Ensures all QSR operations meet local health and safety requirements

• Plays a key role in the successful launch of new QSR units in new store openings, including concept design, recruitment and training

• Supports recruitment, onboarding, and continued development of QSR staff across locations

• Performs other duties as required or assigned

Qualifications

QUALIFICATIONS

• Bachelor’s Degree preferred

• 5+ years of multi-unit experience in QSR, fast casual, or food & beverage operations

• Strong leadership and project management skills

• Knowledge of Italian culinary traditions is a plus

• Comfortable analyzing P&L statements, sales data, and labor reports

• Ability to collaborate cross-functionally and lead through influence

• Proficiency in Microsoft Office and POS/operations systems

JOB REQUIREMENTS

• Ability to stand, bend, and be mobile for extended periods

• Ability to travel up to 50% of the time, including during new store openings

• Ability to lift up to 50 lbs

• Food Handlers License and ServSafe Certification (or ability to obtain)

The annual salary for this position is: $85,000-$95,000

Additional Information

Benefits and Perks

• Medical, Dental, Vision Insurance
• Paid Time Off
• Paid Parental Leave
• 401K with match or RRSP
• Bonus program
• Free family meal daily
• Discounts at Eataly
• Classes on products and Italian cuisine
• Referral bonus program
• and more!

Eataly is an equal employment opportunity employer. It is the Company’s policy to not unlawfully discriminate against any applicant or employee on the basis of race, color, sex, sexual orientation, religion, national origin, age, disability or any other characteristic made unlawful to consider by applicable federal, state, or local laws. Eataly also prohibits harassment of applicants and employees based on any of these protected categories. It is also Eataly’s policy to comply with all applicable federal, state and local laws regarding consideration of unemployment status, salary history, credit/bankruptcy history and criminal background/conviction history in making hiring decisions. If contacted for an employment opportunity, please advise Human Resources if you require accommodation.