Job Description

LOOKING FOR A CAREER IN A FAST-PACED, CHALLENGING AND ENTREPRENEURIAL ENVIRONMENT? QuikStor Security & Software is looking for the best and brightest to join our support team and grow with us in a customer support role. The support team provides award winning support to our software and hardware customers in the self-storage industry. This role is very important for our company as you will be responsible to drive the setup and training for our onboarding clients. Also, you will put your communication and organizational skills to good use by working directly with our clients via phone and email offering award winning technical support. You will have the opportunity to showcase your skills and abilities for the good of the customer, and you will work closely with quality assurance analysts, developers, and department managers to enhance our product.

RESPONSIBILITIES:

· Manage support tickets and customer expectations

· Train new clients on how to use the software and hardware

· Work directly with our clients to provide award winning technical support via phone and email

· Scrutinize every feature of our software with the QA team

· Listen to client concerns and find solutions — fast

REQUIREMENTS:

· At least 2 years of customer service experience

· Strong communication skills (written and verbal)

· Ability to approach situations with an analytical perspective

· Ability to provide quality customer support to a large customer base

· Highly organized with strong attention to detail

· Ability to understand and troubleshoot financial data

· Hardware troubleshooting a plus

PERKS:

· Competitive base pay

· Simple IRA

· Kaiser medical coverage

· Unlimited coffee

APPLY NOW:

· Submit your resume

· ​Cover letter is a plus

QUESTIONS:

· In 150 characters or less, tell us what makes you unique. Try to be creative and say something that will catch our eye!

· How many words can you type per minute?

· Do you prefer Apple or Android?

ABOUT QUIKSTOR SECURITY & SOFTWARE

QuikStor provides an extensive range of software, hardware and video surveillance products for storage facilities around the world! We are a true one-stop-shop for self-storage owners.

Company Description

QuikStor has been on the leading edge of innovation in the Self Storage Industry for over 30 years! We offer our clients a true one-stop-shop including proprietary software and security hardware, website design, SEO, and more. Our Van Nuys, CA office runs everything. We have an on-site programming team, technical-support department, sales and graphic design. All product fulfillment is done in-house as well. We maintain a casual, family like atmosphere and work as a team to launch new products and ensure customer satisfaction.