Job Description

We need an enthusiastic individual who can listen to customer service issues and then coordinate with our internal staff to communicate timely and accurate information to our customers. The successful candidate for this role will have a positive, can do attitude, excellent interpersonal skills, and a warm, engaging presence on the phone and in person.

RESPONSIBILITIES:

• Answers incoming customer calls regarding billing issues, delivery questions, service questions and general client concerns
• Entering new orders and adjustments to orders into our ERP system accurately
• Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every caller
• Update customer information in the customer service database during and after each call
• Work with the management team to stay updated on product knowledge and be informed of any changes in company policies

QUALIFICATIONS:

• Must be 18 years of age or older
• High school diploma/GED required (Associate degree in a business-related field is preferred)
• Two years of previous customer service experience in a Business to Business environment is preferred
• Ability to remain professional and courteous with customers at all times
• Experience using Microsoft Word and demonstrated skills to learn other software tools
• Excellent verbal and written communication skills

WE WILL PROVIDE:

• A friendly, fun work environment where you can make a significant impact
• Training and tools to grow your skills
• Competitive salary and benefits, with bonus opportunities

We are a well-respected, family-owned manufacturer that prides itself on taking care of our employees and customers, as evidenced by our no questions asked satisfaction guarantee. To support our growth, we need a skilled problem solver to join our team as a Customer Service Representative. This role will be the primary day to day contact for inbound calls and orders from our customers, so it is critical that this person embraces and represents the values of our company.

Company Description

Staged for faster growth; Expanding with Industrial Distributors; We are a well-respected, family-owned manufacturer that prides itself on taking care of our employees and customers, as evidenced by our no questions asked satisfaction guarantee.