Job Description

The largest privately-owned Dental Laboratory in the Mid-South is looking to bring on a Customer Service Representative (CSR) to join an already excellent Customer Service Team!

Duties and Responsibilities:

• Answer incoming calls and emails in an efficient manner
• Identify customer questions, concerns and overall needs
• Address customer complaints in a compassionate and patient manner; Follow-up on complaint status and resolution
• Using a multi-line phone system to redirect customers to appropriate teams and departments as needed
• Helps sales team generate leads, identify potential leads and forward to the Office Manager
• Check Voicemail inboxes and return calls in a timely manner
• Develop professional relationships with ongoing customers through excellent customer service.
• Meet or exceed call quotas and sales assist quota, both personally and as a team
• Follow company communication procedures, policies, and guidelines at all times
• Back up for other tasks in the Department, including Disinfecting, Data Entry & Shipping/Receiving.
• Perform each duty above with our customers' satisfaction as the number one priority

Requirements & Qualifications:

• High school diploma or equivalent
• At least 1 year of previous customer service experience
• Able to communicate and interact with all kinds of people, both internally with team members, and externally with customers.
• Fantastic phone skills, i.e. well-spoken, excellent active listening skills
• Motivated, energetic, driven work ethic
• Time management skills
• Outgoing, friendly and compassionate personality
• Ability to meet and/or exceed both call and sales assist goals
• Able to pass a Basic Math Test & Drug Screening
• General knowledge of computers and programs such as Word, Excel and Outlook
• Reliable transportation to and from work in Bartlett, TN