Job Description

RAI EXPERTS IS HIRING CUSTOMER SERVICE AGENTS FULL OR PART-TIME TO JOIN OUR WORK-AT-HOME TEAM!!

Some people know exactly how to make others feel special. They pay attention, listen carefully, and remember important details. These people have an eye for beauty - in others, in moments, in life. Maybe they have a calming presence or a no-nonsense manner or a peaceful approach or maybe they're just great at keeping cool in a difficult situation. No matter what their unique perspective is, they are the type of person you turn to when you have a question, need advice, or want guidance on the path forward. We're looking for these special people to help us support an award-winning client.

WHAT WE'LL ASK OF YOU:

Have a passion for others. Be invested in delivering outstanding customer service in each and every interaction.

Multi-task with the best of them. Think nothing of juggling multiple conversations, tasks, or priorities. Own the story.

Once you start something, you're not satisfied until you've seen it through to completion. Be willing to sign your name to everything you do.

Be fearlessly jump right in. Not to be intimidated; let no one get under your skin. Have a knack for keeping your head when those around you back down.

OUR COMMITMENT TO YOU:

Give you the chance to work from the comfort of your own home. No commute, no business professional wardrobe, no terrible office coffee. Allow you to enjoy all the perks of working from home. Are the springboard to a great career. There are so many amazing opportunities at RAI Experts. We want people who can create the extraordinary people who are passionate about inspiring the types of experiences that others never forget. Can you touch hearts and brighten days? Do you have what it takes to build loyalty and turn customers into fans for life? Are you ready to join one of the world's most powerful brands and share your passion, creativity, and dedication?

Don't miss this opportunity to work from home with RAI Experts.

The world is waiting. Leave your mark.

OUR MOST SUCCESSFUL CANDIDATES HAVE:

• High School diploma or equivalent
• Basic PC keyboarding skills; Microsoft Office experience (Outlook, Word, Excel)
• Direct client contacts technical support experience
• Excellent verbal and written communication skills
• Strong problem-diagnosis and problem-solving skills
• Multi-tasking skills, showcased using several applications
• Experience working with CRM applications (preferred)
• Ability to be goals oriented
• Strong communication skills and ability to express ideas clearly

RESPONSIBILITIES:

• Manage inbound customer communications - Answer incoming calls and emails to address customer questions, requests and issues.
• Consult on customer success - Advise customers on how to successfully leverage the product/service based on their unique needs.
• Maintain working product knowledge - Act as a product expert to ensure information given to customers is accurate, up-to-date and strategic.
• Track interactions in CRM - Record customers interactions in internal system for cross-functional awareness and relationship development.

SYSTEM REQUIREMENTS:

CPU SPEED: PC - Dual-core 2.8 Ghz or better or Intel I class or AMD Phenom X2 or better. Atom, Celeron, Pentium and Opteron processors are not permitted MAC - Intel Core i5 2.7 Ghz processor or better

HARD DRIVE PC/MAC: 20 GB or more of available space 60 GB or more of total space

MEMORY PC/MAC: 4 GB of RAM minimum 8 GB of RAM or better is preferable OPERATING SYSTEM: PC - Windows 8/8.1 not supported by some clients. Windows 10 MAC - MAC OS X 10.10 Yosemite or higher

STANDARD CONNECTION AND SPEED PC/MAC: Hared-wired connection (no wireless) Minimum 10 mbps download / Minimum 3 mbps upload

MAXIMUM LATENCY PC/MAC: 120 milliseconds (ms)

MONITOR RECOMMENDATIONS: 1280 x 1024 (SXGA) screen resolution 1920 x 1080 (Full HD or 1080p) Dual monitors may be required on some client programs

NOTE: You will be required to complete a scan of your PC or MAC to validate prior to beginning training.