RAINN is looking for a bilingual National Sexual Assault Hotline (NSAH) Support Specialist that is experienced, detail-oriented manager to ensure high quality services to users of the National Sexual Assault Hotline (online and telephone) and will support the day-to day operations of the NSAH program.

If you’re up for the challenge, and want to work in a rapidly growing, collaborative environment, let’s talk. We’re growing fast, and we need people who want to grow with us.

Essential Duties and Responsibilities

• Utilize crisis intervention best practices including safety planning, brainstorming, and listening skills to provide compassionate support to hotline users.
• Complete regular training on serving NSAH users and users of hotlines RAINN operates for clients, staying up to date on the specific needs of each client.
• Answer inbound crisis-intervention telephone calls and online chats to NSAH users and users routed to the NSAH.
• Maintain knowledge regarding the specific needs of users of client hotlines, including but not limited to, college populations, law enforcement, nurses and civilians.
• Support NSAH users and provide accurate referral services.
• Monitor NSAH sessions and provide support and guidance to staff as needed.
• Maintain knowledge and adhere to RAINN's and NSAH's policies and protocols.
• Be able to work scheduled holidays.

Required Qualifications:

• Must be both literate and fluent in Spanish and English and able to pass a proficiency test given during the interview process if needed.
• Must have minimum 6 months on the NSAH with positive feedback scores of 4.2 or better.
• Ability to work well under pressure and maintain composure during stressful situations; ability to handle shifting and multiple priorities.
• Resiliently positive and energetic attitude, with the ability to successfully work on a team and independently.
• Willingness to work a non-traditional schedule, which will include evenings and/or weekends/holidays.
• Must be 18 years of age or older.
• Must be able to work onsite at RAINN's office and to attend meetings as required.
• Must be comfortable discussing issues surrounding sexual violence.

About RAINN

RAINN (Rape, Abuse & Incest National Network) is the nation’s largest anti-sexual violence organization. RAINN created and operates the National Sexual Assault Hotline in partnership with more than 1,000 local sexual assault service providers across the county and operates the DoD Safe Helpline for the Department of Defense. In addition, RAINN carries our programs to prevent sexual violence, help survivors, and ensure that perpetrators are brought to justice.

This job has been posted by TalentBoost on behalf of RAINN. TalentBoost is committed to the fundamental principle of equal opportunity and equal treatment for every prospective and current employee. It is the policy of TalentBoost not to discriminate based on race, color, national or ethnic origin, ancestry, age, religion, creed, disability, sex and gender, sexual orientation, gender identity and/or expression, military or veteran status, or any other characteristic protected under applicable federal, state or local law.