Benefits:

401(k)

401(k) matching

Dental insurance

Health insurance

Opportunity for advancement

Paid time off

Training & development

Tuition assistance

Vision insurance

RBT Site Manager Developmental Brain Injury Services

Location: Springfield, MA Pay Range: See Details Below

Schedule: Monday-Friday 8a-4p

Position Summary ServiceNet is seeking a compassionate and dedicated leader to serve as RBT Site Manager for our Work Crew Community Based Day Supports (CBDS) program. This role is more than just a job — it's an opportunity to make a meaningful impact in the lives of adults with developmental disabilities by helping them build skills, gain work experience, and connect with their communities.

Key Responsibilities Site Management & Participant Support

Provide on-site clinical oversight of all program activities, including work crew, ADL training, life skills workshops, wellness, and community outings.

Provide 1:1 coaching for individuals with higher needs, ensuring success in community and work settings.

Ensure the safety and well-being of all participants at all times, following risk management and emergency procedures.

Support Day Counselors in implementing individualized support plans and behavior support plans.

Lead and collaborate with the Day Counselor – Job Coach team to ensure smooth daily operations.

Track participant information and complete required documentation.

RBT Responsibilities

Guide Behavioral Support & Training – Coach, train, and support program staff in behavior plan implementation, clinical protocols, and best practices, serving as a liaison with the clinical team and families.

Ensure Clinical Quality & Data Integrity – Collect, review, and maintain accurate behavioral data and clinical documentation while supporting staff in proper data-collection practices.

Support ISPs & Risk Management – Participate in ISP development, assist with assessments and crisis planning, and respond to behavioral incidents using approved interventions and reporting procedures.

Maintain Ethical & Regulatory Compliance – Adhere to RBT ethical standards, supervision and scope-of-practice requirements, and ensure program operations meet all clinical, regulatory, and documentation expectations.

Qualifications:

Required

High school diploma or GED.

RBT certification (or willingness to obtain within 30 days).

Ability to maintain RBT ethics and supervision requirements.

PABC, MAP, First Aid, and CPR (or willingness to obtain upon hire).

Strong communication, leadership, and problem-solving skills.

Valid driver’s license and reliable transportation.

Ability to pass CORI and background checks.

Preferred

Associate’s or bachelor’s degree in a related field.

2–3 years of experience supporting individuals with developmental disabilities or brain injuries.

Experience in day program, CBDS, or community-based services.

Familiarity with DDS regulations, HSCIS documentation, and data-based decision-making.

Benefits:

Generous PTO (time-off) package.

Comprehensive health and dental insurance plans.

Life insurance and long-term disability insurance.

403(b) retirement plan.

Tuition remission for eligible classes.

Public Service Loan Forgiveness (PSLF) eligibility and tuition assistance.

Opportunities for career development and advancement.

And much more

Compensation Details: $19.57-24.93/hour

$19.57-$20.53/hr base +$2.00 differential when MAP Certified + $2.40 differential RBT

About ServiceNet

ServiceNet is a compassionate non-profit organization that helps over 8,400 individuals facing challenges such as mental illness, developmental disabilities, brain injuries, homelessness, and substance use issues. With over 1,800 dedicated staff members, we work together to make a meaningful difference in the lives of others.

Learn more about ServiceNet https://www.servicenet.org/

ServiceNet is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or veteran status.