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Account Specialist

RCI

Account Specialist

Raleigh, NC +1 location
Full Time
Paid
  • Responsibilities

    Job Description

    ACCOUNT SPECIALIST

    FORT MYERS, FL/RALEIGH, NC

     

    A provider of highly specialized products and services to over one million customers that range from independent auto repair shops to large hotel chains is hiring self-driven, energetic customer service reps with amazing communication skills who crave action.

     

    YOU WILL BE REWARDED!  

    • Competitive Salary
    • Medical, Dental, Vision
    • 401(k) Plan with Company match
    • Short- and Long-term Disability
    • Life Insurance
    • Profit sharing/ESOP
    • Paid holidays and time off
    • And much more!

     

    We’re Recourse Communications and we match top talent with top opportunities. As an Account Specialist with our client, you will be a direct customer-facing partner that is the primary communication channel between the Company, field fire protection technicians and the customer. The role has operational responsibility for the timely and profitable execution of service orders and workflow, in accordance with customer Service Level Agreements. The primary driver of time is spent engaging with customers as a primary channel of support, handling customer emergencies and system repairs, while proactively monitoring and auditing service order matrices.

     

    ABOUT YOU  

    • High school diploma/GED (Bachelor's Degree, preferred)
    • 1+ years' customer service experience
    • 3+ years' business-to-business account support
    • A stable job history with longevity
    • Strong critical-thinking, problem-solving and decision-making skills
    • Excellent verbal and written communication skills
    • Proficiency with Microsoft Office (Word, Excel and Outlook) and intranet/internet
    • Experience with proofreading and editing documents

     

    ABOUT THE COMPANY

     

    Headquartered in Cincinnati, Ohio, this Fortune 500 company serves more than one million businesses in all types of industries. Their diverse customer base ranges from small manufacturing companies to mid-sized hotel chains to major corporations with thousands of employees. They’re known for providing customers with a seemingly endless array of products and services.

    APPLY NOW

    There’s no better time than now to grow your career! Click “Apply Now” to submit your updated resume for consideration.

     

    _ _

    Equal Opportunity Employer

    Company Description

    RCI is a recruitment solutions firm that helps our clients find, hire, and retain top talent!

  • Locations
    Fort Myers, FL • Raleigh, NC