Job Description

Position Overview Are you a smart, driven, and curious person who loves talking to people? Do you have a mind for technology solutions and communicating? Are you looking to grow your career with great upward trajectory? Are you an experienced B2B technical sales professional? Do you work hard, have a positive attitude, and are interested in helping others?

If you answered “Yes”, RCN Technologies is the right place for you and we want to meet you. We are a thriving tech company in downtown Knoxville with tremendous opportunities for a person who seeks a career in technology and wants to work for a company that values the individual, invests in its people, and provides incredible opportunities for individual impact and career growth.

We are looking for an individual who is willing to put in exceptional effort and can work well within a team environment to accomplish strategic goals and support growth needs. This person needs to possess an unwavering dedication to providing the best service and right solution for every customer. We believe incredible service builds incredible customer relationships that will allow us to grow with each customer. In addition, this person needs to be organized and have an extreme ownership of their role with the goal of building a great career and growth with us.

Join a winning team today and experience growth and success with us. All you need to do is apply now to learn more.

VETERANS ARE ENCOURAGED TO APPLY.

Position Hours and Location We are actively hiring for this position. You will be expected to work a standard schedule of 40 hours per week at our Knoxville office and/or your home office. Our office hours are Monday – Friday, 8:00 a.m. – 5:00 p.m. ET. You will also be expected to travel at times to support sales and marketing opportunities across the country.

Compensation This position features nearly unlimited earning potential with a base plus commission structure. Competitive pay is based on experience and will be discussed with you during the interview process.

How to Apply Please apply through our careers portal at https://rcntechnologies.com/careers. Make sure to include a resume, cover letter, and any work samples you feel are relevant to the position.

RequirementsWhat You’ll Do Your seat will have the following roles and responsibilities, though there will be new needs and activities that develop during your time here that you’ll be involved with as well:

• TECHNICAL ADVISOR: Be an expert consultant on our solutions for customers. Know our services and products inside and out; be able to articulate the benefits of each to be able to recommend the right solution, every time. Explain the company’s value proposition simply and clearly. Interact with prospects and customers on the phone, online, and in-person (where available). Learn and be able to explain the latest cloud infrastructure technologies. Represent the company with partners and end users on sales and marketing events, both virtual and in-person.
• OPPORTUNITY, POC, & DEMO MANAGEMENT: Manage all assigned opportunities and keep track of demo products, learn client needs, manage expectations and deliverables, and communicate with all stakeholders. Support sales executives with solution selling into prospect account base. Partner with sales executives to plan, prepare and execute on strategic deals in complex sales cycles. Manage all technical aspects of RFP / RFI responses. Promote, conduct and manage Proof of Concept trials in the field.
• TECHNICAL SALES SUPPORT: Model the financial business case associated with each sales opportunity. Successfully match customer pain/requirements to proposed solutions. Create and deliver powerful presentations and demos that clearly communicate the uniqueness of the value proposition.
• PRODUCT DEPLOYMENT SUPPORT & DEVELOPMENT: Provide customers and prospects with hands on configuration assistance and training. Effectively communicate client needs to the R&D teams for future product enhancements. Collect and document competitive intelligence.
• TECHNICAL TRIBE BUILDING: Build trusting relationships with our core referral partners. Network online and in-person (where available) with local/regional centers and people of influence.

It is important that all team members embody RCN’s Core Values to have a rewarding and successful career at RCN: 

• Enjoy the Journey
• Embrace Development
• Extreme Ownership
• Stronger United
• Create Wow

You may perform other duties outside of job description when needed. The physical demands described here are representative of those that must be met by an employee to perform the essential functions of this job successfully.

• This position requires the ability to operate a telephone, computer, calculator, copier, fax machine, scanner, and any other office equipment.
• Must be able to remain in a stationary position, walk, or stand for extended periods of time.
• Must be able to travel to local and/or regional customers and prospects (Drivers License required).

What We’re Looking For RCN Technologies ideal candidate for this position is someone with a desire to learn and a passion for technology. Someone who is very organized and enjoys getting the details right. This position is for someone who wants a new experience and a new challenge each and every day.

• YOU’RE EAGER TO WORK ON A GREAT TEAM. You’re inspired to help people and businesses connect wherever they are. You want to impact the world positively. You know that good technology can help the company have a positive impact. You’re committed to our ethos of #ExpectMore.
• Must be well spoken, outgoing, organized, detailed-oriented, dependable, and flexible.
• Possess the personality and professionalism to engage with customers and partners successfully.
• Positive attitude and desire to work in a rapid-growth professional environment.
• TECHNICAL APTITUDE: Either you are in love with technology or you have a desire to learn how technology impacts business and have the aptitude to understand its impact. The more technical experience the better, though it is not a requirement.
• COMMUNICATION: Phenomenal phone skills with the ability to convey enthusiasm and energy. You will need to be able to convey situations and issues both on-site and over the phone.
• COLLABORATION/TEAMWORK: Ability to work effectively with others on a common task; taking actions which respect the needs and contributions of others; contributing to and accepting the consensus; negotiating a win-win solution to achieve the objectives of the team.
• ADAPTABILITY: Ability to adjust to business needs; positively drive change.
• SELF-STARTER/INITIATIVE: Goes beyond expectation; creates opportunities to implement business efficiencies and minimizes problems by anticipating or preparing in advance; seeks out or accepts additional responsibilities. Self-motivated and achievement oriented.
• PROBLEM SOLVING/CRITICAL THINKING SKILLS: Ability to suspend judgment and validate the situation; must be able to consider multiple perspectives and re-evaluate the situation as new information becomes available. Will need to evaluate situations and make decisions on the spot in some circumstances. Ability to research all angles of an issue to provide the customer with a viable and workable solution.
• ATTENTION TO DETAIL: Demonstrates thoroughness in accomplishing tasks; checks work or data to ensure accuracy and completion in maintaining company records.
• The right candidate is accustomed to generating, uncovering, and closing opportunities.
• You will build trust and relationships with IT managers, CFOs, CIOs, and COOs of medium-size, enterprise blue-chip clients to assist them in their business needs with technology.
• You understand the most important aspect of any business is customer relationship growth (sales).

EDUCATION & EXPERIENCE

• Bachelor’s degree supported by 6+ years of demonstrated solution sales experience
• Experience in a complex sales environment
• Ability to forge strong, long-lasting relationships with senior executives
• Ability to creatively explain and present complex concepts in an easy-to-understand manner
• Solid technical background with understanding and/or hands-on experience in networking and/or information security technologies
• Knowledge of Cellular Networking and Telecommunications preferred (bonus for Cradlepoint Network Expert and 5G Sales Professional certifications)
• Knowledge of POTS line technology preferred
• Experience selling to commercial and public sector organizations preferred
• Familiar with Microsoft Office Suite and able to work in a CRM

REQUIRED SKILLS

• Confident self-starter with integrity and accountability; a track record of consistent achievement
• Proven track record as a strong, effective written and verbal communicator with outstanding presentation and creativity skills
• Knowledge of and experience with managing customer expectations
• Technical aptitude and knowledge along with the ability to translate the complexities of technology to a lay person’s language is important
• Excellent relationship building and management skills
• Ability to to understand customer/partner needs and deliver a clear and compelling value proposition to them
• Ability to comprehend technical concepts, be independently resourceful, assess highly variable situations, and find solutions
• Ability to thrive in a fast paced, start-up, team-oriented environment
• Demonstrated leadership behaviors
• Maintain a professional appearance and demeanor
• Must be a life-long learner
• Excellent time management and organizational skills
• Decisive problem-solving ability, excellent analytical skills, and capability to assess people and situations with accuracy 
• A strong aptitude for business strategy and excellent collaboration skills
• Strong work ethic and attention to detail

EXPECTATIONS The Sales Engineer supports sales executives with solution selling into prospect account base and partners with sales executives to plan, prepare, and execute on strategic deals in complex sales cycles. The Sales Engineer is responsible for selling into new prospects as well as farming back into existing customers to ensure high renewal and customer satisfaction levels. Measures of success include new customer acquisition rates, renewal rates, up-selling, cross-selling, customer satisfaction and contribution to the overall sales team and business success.

BenefitsYour Employment Perks The rare opportunity to change and disrupt an industry by helping us show our partners and customers why they can Expect More from a technology provider!

• Health insurance (50+% employer paid)
• Vision insurance (100% employer paid)
• Dental insurance (50% employer paid)
• Unlimited Paid Time Off
• Flex Days (Work from Anywhere)
• 30 days Paid Parental Leave
• Discounted corporate membership at East Tennessee area YMCA locations
• Company-provided workstation
• A friendly and casual work environment with a relaxed, smart-casual dress code
• Monday through Friday business hours – Work-Life Integration!
• Company-sponsored lunches and monthly team-building activities (Headquarters)
• Free coffee bar and snacks (Headquarters)
• Brand new, purpose-built 21st-century office in a 20th-century historic building in downtown Knoxville
• Exposure to emerging technology and products
• Hands-on, in-person, and self-guided continuing education opportunities to employees seeking to grow and learn
• Access to award-winning online courses to enhance abilities and develop new skills to apply to a successful career in creative, management, and digital disciplines

About Knoxville, Tennessee Knoxville, Tennessee is an incredible city on the Tennessee River and at the foothills of the Great Smoky Mountains. We have the culture and many of the perks of southern larger cities without most of the drawbacks of large metro areas.

Weve been called "Scruffy City" and "Marble City" and are home to over 20 craft breweries and the 1982 Worlds Fair. We have a local Ale Trail and countless nearby hiking trails and lakes in the National Park and surrounding counties less than an hour from downtown. We also sport an area five minutes from the city center dubbed the "Urban Wilderness" with many outdoor activities including miles of hiking, biking, a public quarry, river access, and much more.

We have an excellent local public school system and many quality private schools in the city. Our cost of living is significantly lower than the national average, with low property taxes and no state income tax. Knoxville offers numerous cultural events, family-friendly experiences, and is a wonderful place to live.

Company Description

RCN Technologies is a leading provider of wireless data and hardware solutions for business and is a customer-driven organization with an incredible culture in the heart of downtown Knoxville. As an Inc. 5000 company, a KnoxNews Top Workplace, and a certified Woman-owned company (with top-level partnerships with the best providers across the country), customers that want the best choose RCN. We believe staying connected is everything and we specialize in 5G and LTE network solutions that enable our customers to connect better...because we provide the right solution, every time. We have an amazing culture focused on our five core values (Enjoy the Journey, Embrace Development, Extreme Ownership, Stronger United, and Create Wow) and we would love for you to be a part of it. We are incredibly proud of the work we have accomplished in our first nine years and are planning for tremendous growth in the years ahead. RCN was founded in 2013 with a focused mission: Make sense of communications for commercial, public sector, and non-profit organizations. Since then, we’ve grown to become a full-service connectivity solutions provider with a team of 5G & LTE Enablement Specialists helping customers stay connected from coast to coast. You can #ExpectMore when working with RCN. Employees at RCN Technologies have the opportunity to work their way up to management-level positions as well as direct their own path based on their skill sets. The employees at RCN Technologies are viewed as a team, and routinely have events to maintain a strong sense of teamwork and high spirits for the office.