RE/MAX Northwest Realtors is a high-producing real estate brokerage with several branch offices across Washington state. The Branch Coordinator position provides day-to-day office administration as well as excellent first impressions and customer service to our clients - the real estate agents, and their guests. Essential Functions and Responsibilities Team Role: The Branch Coordinator reports to the Business Manager and understands that RE/MAX Northwest Realtors places a premium on team concept, collaboration, and open, shared communication. The BC is a professional and positive representative of the company and always acts in a manner to position RE/MAX Northwest as a leader in service and integrity for all clients; both internal and external. The BC must demonstrate, verbally and in all actions, the team spirit that is characteristic throughout the entire organization. Due to our consistent and cloud-based administrative systems, the BC is able to perform many functions and front office duties for all RE/MAX Northwest offices, regardless of location. Therefore, as a part of the administrative team, the BC will provide back-up support to other positions in the company, virtually and when necessary, physically. Each BC will coordinate in advance with other staff and their supervisor to arrange any time off or vacations to ensure the agents are well-served by other team members during their absence. Vital Activities: RE/MAX Northwest places a premium on the highest level of relevant customer service toward those with which we interact. The BC serves as key liaison between agents, their clients, vendors, the public, the Branch Manager, other staff and management. The BC must take initiative, be responsive, and become proficient in all aspects of assisting in the daily success of running a high-volume, high–production real estate brokerage. Duties will range from reception and hospitality to agent support and facilities care. Continual learning and mastery of office and industry technology, and accuracy are vital to continued growth and development.  Responsibilities: FRONT DESK RECEPTION AND HOSPITALITY – FIRST IMPRESSIONS MATTER! • Smile! Be positive, energetic, attentive and upbeat with an attitude of “It’s my pleasure!” • Promptly answer all incoming phone calls and courteously welcome all office guests. • Communicate professionally with fellow staff, agents, their clients and other real estate agents within the community. • Maintain reception and conference areas in a neat and presentable manner. Coordinate conference room usage and reservations. Maintain neat mobile agent workspaces and stock with relevant supplies and current materials. • Maintain kitchen and coffee areas neatly and keep well-stocked. • Monitor all internal and external light fixtures; replace light bulbs or request and guarantee that light tubes be replaced if unable to do so yourself. • Keep bathroom areas neat and well-stocked. OFFICE ADMINISTRATION • Be punctual and prepared. Adhere to correct opening and closing office procedures. Take special care to maintain security for the Will-Call file, security codes, and keys. • Work closely with agents to accomplish daily tasks and provide transaction support. Update Branch Manager on any issues that arise, both positive and negative. • Manage all incoming/outgoing communication; distribute incoming mail; postmark and send outgoing mail daily; check office email and respond/distribute accordingly. • Coordinate agent greeting cards/flowers for important events as appropriate (baby, wedding, sympathy, get well, etc...) • Set up new agent mailboxes; monitor and clean out agent mailboxes as needed (after communication with agents). • Complete necessary tasks for departing agents; remove mailboxes, supervise office clean-out, receive keys, etc... and office intranet communication loop. • Monitor the Will-Call file, label items with agent name and date; notify agents if items are not picked up and clean out as necessary. • Coordinate with the Administrative Team to create and maintain accurate office phone lists, label lists, office forms, and procedural documentation. Update and distribute information/lists in a timely fashion. • Maintain a current and orderly vendor information area. • Make daily reminder calls to agents on floor duty. • Maintain company “store,” fill agent orders and bill to agent’s account. • Maintain office supplies inventory, janitorial products, and transaction-specific internal forms to ensure the availability of all items. Coordinate with the Administrative Team to purchase and/or order all supplies for the office. Maintain organized and orderly supply rooms. • Act as a liaison to the coffee vendor. • Act as a liaison to the title, mortgage, inspection, and home warranty companies and their representatives. • Troubleshoot phone system and data lines. Immediately report fluctuations of access, interruptions of service, etc. Coordinate the re-boot of systems as instructed. Maintain a working level of understanding and proficiency with data systems. • Operate, troubleshoot, and maintain all office equipment, printers and shared computers with working proficiency. Be familiar with maintenance contracts and act as liaison with maintenance service provider for troubleshooting and maintenance. • Monitor physical location facilities and report issues. Communicate and follow through with utility companies, service providers, property managers or owners to ensure facilities are clean, fully-serviced and operational. Coordinate communications and leasehold improvements with Owner and Branch Manager as requested. • Send outbuilding notices (window washing, fire system testing, parking closures, etc…). • Act as a liaison to office janitorial vendor. Monitor, report, and remedy deficiencies promptly. • Recommend systems that will enhance the office, increase productivity and efficiency. Implement, become proficient in, and seek out additional training in all office systems. • Perform other duties as requested. AGENT ASSISTANCE • Act as the initial contact for all agent questions (RE/MAX MAX/Center tools and resources, The HUB—brokerage intranet, commission disbursements, license status, office hours, etc.). Direct questions about fees and office charges to the Accounting Department. Direct agents to relevant company resources and assist them in using them. • Train new and current agents on office procedures, systems, RE/MAX Resources, and equipment per the BC Onboarding Checklist. Continually offer re-training and assist all agents to ensure a level of mastery for everyone. • Provide tech support for agents; troubleshoot their email account, syncing to their phone, web-based programs, install printer drivers and troubleshoot printing issues. • Assist agents with DOL renewals; update office systems with renewal information. • Onboard agents per onboarding procedure; check on outstanding items daily/weekly. • Exit agents per exit checklist. • Coordinate distribution of annual RE/MAX award plaques. TRANSACTIONS AND OFFICE SYSTEMS • Multiple Listing Service: Be fully trained and current on all MLS systems. Perform regular audits of MLS input and status changes for both timely update and accurate input. Input listings and make necessary status changes as requested. • Transaction accounting and reporting software: Ensure accurate input of transaction details, commission, and agent information. • Transaction management software: Ensure accurate input of transaction details, commission, and agent information. Continually monitor and review transaction files to ensure required documentation is included and processed in a timely manner. • Perform audits to discover, investigate and resolve discrepancies between systems. • Document and follow-through with Branch Manager on outstanding problem files. Be vigilant, helpful, and proactive. • Notify the Accounting Department of unusual pending and closed transaction disbursement requirements. Communicate with agents and escrow companies as needed regarding disbursement details. • Input and reconcile banking deposit batches for both agent payment and commission disbursement checks. Work cooperatively with the Accounting Department to ensure prompt handling of all monies and commissions. • Administrate Client for Life program (mailing, client gifts) as appropriate for the branch location. PERSONAL DEVELOPMENT  • Cross-train for other positions within the organization as requested by the supervisor. • Maintain a learning-based attitude with increasing effectiveness and proficiency in all areas of office systems, including digital and online real estate apps. PROFESSIONAL STANDARDS • Arrive at the office promptly at 8:45 a.m. and leave when the office closes at 5:30 p.m. Monday through Friday. • Coordinate lunch, breaks, and any other leave with colleagues so office and responsibilities are covered at all times. • Attend all staff meetings in person, or via online video platform. • Dress in a professional manner (business casual). Qualifications: • Critical thinking and organizational skills. • Experience and aptitude for working collaboratively in a team. • Experience in understanding, managing, and reporting data/databases. • Above average skills in Microsoft Office (Word, Excel, Outlook, and Publisher). • Excellent writing, grammar, and editing skills for proofreading; basic business math skills. • Ability to adopt and adapt to flexible work schedule and/or duties as requested by management. • Ability to commute, occasionally, to other branch offices or locations. Compensation: $15 - $20 hourly

• Front Desk Reception and Hospitality – First Impressions Matter! • Smile! Be positive, energetic, attentive and upbeat with an attitude of “It’s my pleasure!” • Promptly answer all incoming phone calls and courteously welcome all office guests. • Communicate professionally with fellow staff, agents, their clients and other real estate agents within the community. • Maintain reception and conference areas in a neat and presentable manner. Coordinate conference room usage and reservations. Maintain neat mobile agent workspaces and stock with relevant supplies and current materials. • Maintain kitchen and coffee areas neatly and keep well-stocked. • Monitor all internal and external light fixtures; replace light bulbs or request and guarantee that light tubes be replaced if unable to do so yourself. • Keep bathroom areas neat and well-stocked.Office Administration • Be punctual and prepared. Adhere to correct opening and closing office procedures. Take special care to maintain security for the Will-Call file, security codes, and keys. • Work closely with agents to accomplish daily tasks and provide transaction support. Update Branch Manager on any issues that arise, both positive and negative. • Manage all incoming/outgoing communication; distribute incoming mail; postmark and send outgoing mail daily; check office email and respond/distribute accordingly. • Coordinate agent greeting cards/flowers for important events as appropriate (baby, wedding, sympathy, get well, etc...) • Set up new agent mailboxes; monitor and clean out agent mailboxes as needed (after communication with agents). • Complete necessary tasks for departing agents; remove mailboxes, supervise office clean-out, receive keys, etc... and office intranet communication loop. • Monitor the Will-Call file, label items with agent name and date; notify agents if items are not picked up and clean out as necessary. • Coordinate with the Administrative Team to create and maintain accurate office phone lists, label lists, office forms, and procedural documentation. Update and distribute information/lists in a timely fashion. • Maintain a current and orderly vendor information area. • Make daily reminder calls to agents on floor duty. • Maintain company “store,” fill agent orders and bill to agent’s account. • Maintain office supplies inventory, janitorial products, and transaction-specific internal forms to ensure the availability of all items. Coordinate with the Administrative Team to purchase and/or order all supplies for the office. Maintain organized and orderly supply rooms. • Act as a liaison to the coffee vendor. • Act as a liaison to the title, mortgage, inspection, and home warranty companies and their representatives. • Troubleshoot phone system and data lines. Immediately report fluctuations of access, interruptions of service, etc. Coordinate the re-boot of systems as instructed. Maintain a working level of understanding and proficiency with data systems. • Operate, troubleshoot, and maintain all office equipment, printers and shared computers with working proficiency. Be familiar with maintenance contracts and act as liaison with maintenance service provider for troubleshooting and maintenance. • Monitor physical location facilities and report issues. Communicate and follow through with utility companies, service providers, property managers or owners to ensure facilities are clean, fully-serviced and operational. Coordinate communications and leasehold improvements with Owner and Branch Manager as requested. • Send outbuilding notices (window washing, fire system testing, parking closures, etc…). • Act as a liaison to office janitorial vendor. Monitor, report, and remedy deficiencies promptly. • Recommend systems that will enhance the office, increase productivity and efficiency. Implement, become proficient in, and seek out additional training in all office systems. • Perform other duties as requested.Agent Assistance • Act as the initial contact for all agent questions (RE/MAX MAX/Center tools and resources, The HUB—brokerage intranet, commission disbursements, license status, office hours, etc.). Direct questions about fees and office charges to the Accounting Department. Direct agents to relevant company resources and assist them in using them. • Train new and current agents on office procedures, systems, RE/MAX Resources, and equipment per the BC Onboarding Checklist. Continually offer re-training and assist all agents to ensure a level of mastery for everyone. • Provide tech support for agents; troubleshoot their email account, syncing to their phone, web-based programs, install printer drivers and troubleshoot printing issues. • Assist agents with DOL renewals; update office systems with renewal information. • Onboard agents per onboarding procedure; check on outstanding items daily/weekly. • Exit agents per exit checklist. • Coordinate distribution of annual RE/MAX award plaques.Transactions and Office Systems • Multiple Listing Service: Be fully trained and current on all MLS systems. Perform regular audits of MLS input and status changes for both timely update and accurate input. Input listings and make necessary status changes as requested. • Transaction accounting and reporting software: Ensure accurate input of transaction details, commission, and agent information. • Transaction management software: Ensure accurate input of transaction details, commission, and agent information. Continually monitor and review transaction files to ensure required documentation is included and processed in a timely manner. • Perform audits to discover, investigate and resolve discrepancies between systems. • Document and follow-through with Branch Manager on outstanding problem files. Be vigilant, helpful, and proactive. • Notify the Accounting Department of unusual pending and closed transaction disbursement requirements. Communicate with agents and escrow companies as needed regarding disbursement details. • Input and reconcile banking deposit batches for both agent payment and commission disbursement checks. Work cooperatively with the Accounting Department to ensure prompt handling of all monies and commissions. • Administrate Client for Life program (mailing, client gifts) as appropriate for the branch location.Personal Development  • Cross-train for other positions within the organization as requested by the supervisor. • Maintain a learning-based attitude with increasing effectiveness and proficiency in all areas of office systems, including digital and online real estate apps.Professional Standards • Arrive at the office promptly at 8:45 a.m. and leave when the office closes at 5:30 p.m. Monday through Friday. • Coordinate lunch, breaks, and any other leave with colleagues so office and responsibilities are covered at all times. • Attend all staff meetings in person, or via online video platform. • Dress in a professional manner (business casual).