Red Rooster Harlem - Greeter

RED ROOSTER HARLEM LLC

Red Rooster Harlem - Greeter

New York, NY
Paid
  • Responsibilities

    Red Rooster Harlem is thrilled to join Harlem’s vibrant community alongside local legends like the Apollo Theater, Studio Museum, Sylvia’s and the Schomburg Center. Red Rooster Harlem was named after the legendary Speakeasy that was located at 138th Street and 7th Avenue, where neighborhood folk, jazz greats, authors, politicians and some of the most noteworthy figures of the 20th Century – such as Adam Clayton Powell, Jr., Nat King Cole and James Baldwin – would converge to enjoy drinks and music in an inviting atmosphere.

    Award-winning chef and cookbook author Marcus Samuelsson was the youngest chef to ever receive two three-star ratings from the New York Times while at Aquavit as Executive Chef. In 2010, Marcus was the winner of Top Chef Masters, Season 2 and also served as the guest chef for the first State Dinner of the Obama Administration.

    Red Rooster Harlem is seeking experienced Greeters who are passionate and want to be part of a great team with amazing potential for growth, this is your perfect opportunity to take your career to the next level

    RED ROOSTER POSITION: GREETER

    • Warmly and graciously greets all guests upon arrival
    • Provide guidance to guests at The Red Rooster inclusive of dining options and general New York City attraction information
    • Knowledge of the floor plan, server station assignments and table numbers
    • Utilize electronic table management system to monitor dining room and guest flow, maximize table usage and minimize customer wait times
    • When immediate seating is limited, records guest names and number of people in party
    • Provide guests with estimated wait times, always maintaining a professional, courteous attitude when confronted with hostile or impatient guests
    • Accommodate special seating requests for guests whenever possible
    • Seat guests based on guest preferences and balancing of customer flow in service stations
    • Upon seating, offer guests a menu and inform them of their server’s name
    • Inspect tables for proper presentation and completeness
    • Relay messages to servers and bus-persons as needed
    • Maintain supplies at the host stand
    • Clean menus of food and stains
    • Thanks guests as they leave and invite them to return
    • Relay guest comments or suggestions to the manager on duty
    • Explain the restaurant concepts to guests

    Supportive Functions In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, solely determined by the supervisor based upon the particular requirements of the company.

    • Keep work area clean and organized
    • Organize Host Desk Storage
    • Attend mandatory meetings
    • Perform general cleaning tasks to adhere to health and safety standards
    • Complete other duties as assigned by the restaurant manager or supervisor

    QUALIFICATIONS

    • Has worked in the Food and Beverage industry as a greeter for at least one year
    • Ability to work long hours and flexible shifts including: mornings, nights, weekends and holidays
    • Knowledgeable of electronic reservation systems preferably OpenTable
    • Great communication and customer service skills
    • Fluency in multiple languages is a plus
    • Must maintain personal hygiene and well groomed appearance standards
    • Ability to work independently or in a team during set up and execution of service
    • Willingness and drive to exceed the guest expectations
    • Ability to effectively listen and take direction from supervisor
    • Must have excellent knowledge of food and beverage preparations, service standards, guest relations and etiquette
    • Be able to stand and walk for long periods of time
    • Must be personable, friendly and welcoming
    • Ability to present professionally and maintain exemplary hygiene
    • Ability to effectively communicate with management and guests
    • Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary
    • Ability to lift up to 30lbs on an occasional basis