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IT Systems Support 2 (Help Desk)

REEB Millwork

IT Systems Support 2 (Help Desk)

Smithfield, RI
Full Time
Paid
  • Responsibilities

    Job Description

    ESSENTIAL FUNCTIONS

    REASONABLE ACCOMMODATIONS STATEMENT

    To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

    KEY DUTIES(S)

    Reviews, analyzes, evaluates and maintains an organization's personal computing systems, which include:

    • Desktop computers, laptop computers, and thin clients
    • Office support equipment - printers and fax machines
    • Mobile devices - handheld computers, tablet computers, barcode scanners, mobile printers, and mobile telephones
    • Specialty equipment - label printers and in-vehicle computers

    Structures and maintains the IT Personal Computing service provisioned to all locations

    • Establishes personal computing service levels that meet/exceed business requirements
    • Manages personal computing infrastructure to achieve agreed service levels
    • Manages and maintains the IT asset management system

    Designs, develops, and tests personal computing software solutions. Insure Help Desk documentation is current and up to date Liaison between Reeb and outside service providers Provides and facilitates customer training of the personal computing features and functionality. Ensure infrastructure service levels are agreed on with business leaders and consistently met - Provide monthly reports on success in meeting them, including identification of failures and what will be done to avoid them in the future Assists in the development and maintenance of personal computing keeping systems to current patch levels and proper anti-virus software Tests and evaluates personal computing systems to eliminate problems and make improvements.

    • Administers and documents the lifecycle of personal computing equipment, including deployment, maintenance, and scheduled replacement

    • Identifies and keeps critical personal computing spare parts on-site to minimize hardware outages

    • Maintains documented up-to-date inventory of all personal computing hardware, and systems software

    • Leads, supports, or participates in projects which rely on or affect the personal computing system

    • Follows company procurement policies and practices in obtaining favorable terms for personal computing products and services obtained from external vendors

    • Ensures the security and protection of personal computing systems and equipment

    • Participates in after-hours support as needed

    POSITION QUALIFICATIONS

    COMPETENCY STATEMENT(S)

    • Possess current knowledge of IT Personal Computing technologies, including Windows, Thin Client and Terminal Services technologies, Personal Productivity software, Personal Computing hardware, Ethernet and wireless local area networks, cellular phone systems, Mobile Computing, barcode symbologies
    • 2-4 years' experience with Microsoft Windows and related experience with Personal Computing hardware, including setup, configuration, and patch management.
    • Strong interpersonal skills, including ability to communicate effectively with colleagues at all levels, as well as external vendors
    • Demonstrated ability to plan for and achieve desired results

     

    SKILLS & ABILITIES

    EDUCATION: High School Diploma required, ASSOCIATES OR Bachelor's Degree (four-year College or university) preferred

    EXPERIENCE: 5+ years of information technology experience, with at least three years in Personal Computing.  

    CERTIFICATES & LICENSES: Technology certifications (e.g. Microsoft, etc.) a plus

    Company Description

    Reeb is committed to providing the highest quality products and customer satisfaction. We cannot do this without a hardworking team dedicated to doing their best, who strive to go above and beyond. We value honesty, integrity, respect for others, and are looking for individuals who possess these qualities.