Job Description
ESSENTIAL FUNCTIONS
REASONABLE ACCOMMODATIONS STATEMENT
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
KEY DUTIES(S)
Reviews, analyzes, evaluates and maintains an organization's personal computing systems, which include:
Structures and maintains the IT Personal Computing service provisioned to all locations
Designs, develops, and tests personal computing software solutions. Insure Help Desk documentation is current and up to date Liaison between Reeb and outside service providers Provides and facilitates customer training of the personal computing features and functionality. Ensure infrastructure service levels are agreed on with business leaders and consistently met - Provide monthly reports on success in meeting them, including identification of failures and what will be done to avoid them in the future Assists in the development and maintenance of personal computing keeping systems to current patch levels and proper anti-virus software Tests and evaluates personal computing systems to eliminate problems and make improvements.
Administers and documents the lifecycle of personal computing equipment, including deployment, maintenance, and scheduled replacement
Identifies and keeps critical personal computing spare parts on-site to minimize hardware outages
Maintains documented up-to-date inventory of all personal computing hardware, and systems software
Leads, supports, or participates in projects which rely on or affect the personal computing system
Follows company procurement policies and practices in obtaining favorable terms for personal computing products and services obtained from external vendors
Ensures the security and protection of personal computing systems and equipment
Participates in after-hours support as needed
POSITION QUALIFICATIONS
COMPETENCY STATEMENT(S)
SKILLS & ABILITIES
EDUCATION: High School Diploma required, ASSOCIATES OR Bachelor's Degree (four-year College or university) preferred
EXPERIENCE: 5+ years of information technology experience, with at least three years in Personal Computing.
CERTIFICATES & LICENSES: Technology certifications (e.g. Microsoft, etc.) a plus
Company Description
Reeb is committed to providing the highest quality products and customer satisfaction. We cannot do this without a hardworking team dedicated to doing their best, who strive to go above and beyond. We value honesty, integrity, respect for others, and are looking for individuals who possess these qualities.