Position Summary: This position involves hands-on CRM system configuration/updates/enhancements, end-user support, data quality management, building reports and templates, and managing dashboards, workflows, and security to drive business process automation.

**Essential Duties and Responsibilities: **include the following. Other duties/projects may be assigned.

• Serves as primary system administrator for the Salesforce CRM environment, managing day-to-day support and administration of Salesforce and related applications.
• Train new users and enhance Salesforce skills across the organization by monitoring end-user usage of systems and performing daily administrative and user support tasks.
• First point of contact for Salesforce support, including but not limited to user how-to and troubleshooting help.
• Ensure sales data integrity and assist in updating sales data.
• Develop management reporting tools to drive business insights and handle all essential administrative functions, including user account maintenance, reports and dashboards, workflows, and other routine tasks.
• Support marketing activities generated through Salesforce.
• Work independently with user community members to define and document development requirements.
• Implement business process automation and collaborate with developers for program changes.
• Plan and manage CRM enhancements.
• Conduct regular internal audits and maintain system documentation.
• Coordinate evaluation, scope, and completion of new development requests.
• Manage Salesforce data feeds and other software integrations.
• Complete regular internal system audits and prepare for upgrades.

Technical Skills:

Salesforce Admin (ADM201 and ADM211) certification is a plus.

Proven ability to design and implement new processes and facilitate user adoption.

Strong understanding of the CRM platform, with the ability to build custom apps and objects, formula fields, workflows, custom views, and other content of intermediate complexity.

Strong understanding of Salesforce best practices and functionality.

Strong data management abilities. A demonstrated ability to understand and articulate complex requirements.

Work style:

Excellent project management skills and a positive attitude.

Demonstrated ability to meet deadlines, handle and prioritize simultaneous requests, and manage laterally and upwards.

Creative and analytical thinker with strong problem-solving skills.

Must demonstrate exceptional verbal and written communication skills.

Demonstrate ability to communicate effectively at all levels of the organization.

Ability to critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract from low-level information to a general understanding, and distinguish user requests from the underlying actual needs.

Ability to assess the impact of new requirements on Salesforce CRM and all upstream and downstream applications, systems, and processes.

**Qualifications : **To perform this job successfully, an individual must be able to satisfactorily perform each essential duty. The requirements listed below represent the knowledge, skill, and ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform basic functions.

**Education/Experience : **A BS/BA is required, and marketing or a related field is preferred. A minimum of three years of experience in marketing is a plus, as is exposure to multiple marketing disciplines. Experience in BTB, MBA, and engineering discipline is a plus, or an equivalent combination of education and experience is needed.

**Travel : **Travel is required up to 40% of the time in this position. Travel may be within the U.S. and internationally; therefore, a valid passport is required.

**Language Ability : **Ability to read, analyze, and interpret standard scientific and technical journals, financial reports, and legal documents. Ability to respond to common inquiries or complaints from customers, regulatory agencies, or business community members. Ability to write speeches and articles for publication that conform to prescribed style and format. Ability to effectively present information to top management, public groups, and boards of directors.

Math Ability:

Ability to work with mathematical concepts such as probability and statistical inference, plane and solid geometry fundamentals, trigonometry, and apply concepts such as fractions, percentages, ratios, and proportions to practical situations.

**Reasoning Ability: **Ability to solve practical problems and deal with various concrete variables in situations with limited standardization. Ability to interpret multiple instructions furnished in written, oral, diagram, or schedule form.

Computer Skills:

To perform this job successfully, an individual should have solid knowledge and competence in SalesForce CRM, database, Internet, order processing systems, and Excel, PowerPoint, and Word software.

**Work Environment: **The work environment characteristics described here represent those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform basic functions.

Physical Demands:

The physical demands described here represent those that an employee must meet to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions. While performing the duties of this Job, the employee is regularly required to sit and talk or hear. The employee is occasionally required to stand, walk, use hands to finger, handle, or feel and reach with hands and arms, and occasionally lift and move up to 10 pounds.