Come join us at the Reid Park Zoological Society!

Reid Park Zoological Society is seeking Guest Ambassadors. The Society is a 501(c) (3) nonprofit organization whose mission is to create inspiring memories for all by connecting people and animals to ensure the protection of wild animals and wild places. We provide educational and fun experiences for visitors of all ages. Reid Park Zoo is the largest attended cultural attraction in Southern Arizona with approximately 500,000 visitors annually. Be a part of a vibrant, growing organization as Reid Park Zoo implements an exciting master plan that will be investing over $60M in new exhibits over the next ten years.

No phone calls or visits please. This position is open until filled. We are an Equal Opportunities Employer. We are committed to attracting and retaining a diverse staff by creating an inclusive environment.

Overview : Guest Ambassadors enhance the experience of our guests by ensuring their safety, as well as the safety of the Zoo’s animals, staff, and property. The position builds and fosters relationships with Reid Park Zoo members, guests and other supporters, while providing assistance, information, guidance and resources.

Reports To: Guest Services Manager

Responsibilities:

• Enhance guest experience by ensuring safety of guests, animals, staff, and property.
• Conduct walking patrols of all public areas of the zoo, maintaining a high level of visibility.
• Conduct a pre-check of grounds prior to zoo opening.
• Reinforce all zoo policies and procedures, escalating to an immediate Supervisor when necessary.
• Ensure restricted items are not present or in use inside the zoo.
• Actively participate in any emergency response plan.
• Be alert to any abnormal conditions or situations and react accordingly.
• Identify, report, and if possible, resolve any situation or incident that may impact safety.
• Ensure cleanliness of public areas, picking up loose trash or debris, and/or reporting any issues to the appropriate parties.
• Respond to calls for guest distress.
• Assist with reuniting lost children with caregivers.
• Offer and provide assistance, information and directions.
• Other duties as assigned.

Required Qualifications, Skills and Abilities

• High School diploma or GED
• 1-2 years guest services experience.
• First aid/ CPR certified preferred.
• Spanish speaker preferred.
• Ability to learn and adapt quickly in a constantly changing environment.
• Computer proficiency, including MS Word, and email.
• Ability to work outdoors in all weather conditions for an entire shift.
• Ability to bend and lift up to 50lbs.
• Physical attendance at work.
• Ability to relay information in a clear manner, with a diverse group of guests, including small children.
• Must be able to use initiative and independent judgement (within established guidelines).
• Ability to understand and interpret verbal and written instructions.
• Ability to remain professional and calm in stressful situations.
• Ability to work a flexible schedule to include weekends, holidays and evenings.
• Writing skills to support completion of safety logs and reports.
• Good problem solving, teamwork and time management skills.
• Regular physical attendance at work.
• Demonstrated ability to maintain confidentiality and respect and observe organizational protocol.

THE RATE FOR THIS POSITION IS $15 HOURLY.

Consistent with the Americans with Disabilities Act (ADA), it is the policy of Reid Park Zoological Society to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment, including the application process. If reasonable accommodation is needed, please contact the Human Resources Dept.