Position Summary

As a Remote Customer Service Representative, you’ll be the first point of contact for customers seeking information, assistance, or support regarding our mattress recycling programs. Your role will ensure a positive experience while promoting sustainable practices and environmental awareness.

Key Responsibilities

• Respond to customer inquiries via phone, email, and chat in a professional and timely manner

• Educate customers on mattress recycling processes, eligibility, drop-off/pick-up procedures, and fees

• Resolve complaints or issues efficiently and escalate complex problems to the appropriate department

• Process orders, schedule pickups, and update customer records using our CRM system

• Assist in improving customer satisfaction through feedback and proactive communication

• Collaborate with logistics, operations, and compliance teams as needed

• Support educational campaigns about recycling and sustainability

Qualifications

• Passion for sustainability and environmental conservation

• Excellent communication skills, both written and verbal

• Tech-savvy and comfortable using CRM platforms, email, and chat software

• Problem-solving mindset with a positive, empathetic attitude

• Ability to work independently and manage time effectively

• High school diploma or equivalent required; college degree a plus

Preferred Skills

• Bilingual (Spanish/English) is a strong plus

• Experience in recycling, waste management, or logistics

• Knowledge of environmental policies or circular economy principles