REMOTE ServiceNow Business Analyst 

Clearance: Authorized to Work in the US - Must be able to obtain a Active Clearance

At Aquila Technology, you will see our team’s passion every day, whether we are building a robust, policy-compliant IT system or stress-testing a system to identify gaps and security vulnerabilities. To own the advantage, we ensure our team owns results and gets the work done right the first time by deploying smart, purposeful solutions that work. Aquila is the right people with the right skills driving the right outcomes. We call this the Aquila Advantage.

About the Role:

Aquila is seeking a ServiceNow Business Analyst to join our team in supporting one of the country’s premier defense research organizations. The ServiceNow Business Analyst will be part of a team that services our customers community including the configuration management database and service observability & alerting. As our customer continues to expand and rely more heavily on complex IT systems, maintaining an accurate visibility into that infrastructure and services provided is critical for ensuring operational efficiency and minimizing risk. The challenge of maintaining an accurate, up-to-date Configuration Management Database (CMDB) and comprehensive service monitoring requires skilled personnel with an understanding of system architecture and the ability to communicate at a technical level with subject matter experts and on a conversation level with non-technical users.

There are a few requirements for the position:

• Must be a U.S Citizen - Authorized to Work in the US - Must be able to obtain a Active Clearance (Green Cards / Visas do not qualify)
• Willingness to undergo a comprehensive background investigation and maintain a personal security clearance. (Aquila would sponsor you for the security clearance.)
• Must be within commutable distance of Lexington, Massachusetts.

Responsibilities: Include but are not limited to:

The ideal candidate will ensure that all IT assets, configurations, and service dependencies are accurately tracked and up-to-date, maintaining a comprehensive inventory in the CMDB that supports better decision-making and faster incident resolution. This individual will be responsible for administration of the CMDB, responding to users' questions and updating documentation. They will work with cross-functional teams to ensure compliance with industry standards, and maintain an accurate inventory of assets. Experience with ITIL processes, administration of ServiceNow CMDB, and first-hand experience in service monitoring / observability solutions like SolarWinds will be key. It is critical that this position be able to talk to system administrators and CMDB users, and be able to use appropriate terminology between the two.

Must Have

• 3 years - Data Analysis
• 3 years - Program/Project Management OR Analysis
• 3 years - Reviewing Specification Requirements
• 2 years - Translates Business Requirements into Technical Specifications
• 2 years - Understands and Executes Project Requirements
• Excellent Problem Solving
• Strong customer service skills and communication
• 3 years - ServiceNow IT Service Management
• 4 years - ServiceNow Multi-Source Configuration Management Database (CMDB) Administration
• 5 years - ServiceNow
• 2 years - Writing/Editing
• 2 years - Technical Documentation

Nice to Have

• Degree Level - Bachelor's Degree
• Application and infrastructure monitoring (system performance, identifying issues, troubleshooting)
• Currently holds a Secret Clearance (OR a higher clearance)
• ServiceNow Development
• ServiceNow ITSM Development
• Systems
• Integrating alerts into ServiceNow (ITOM)
• Logging and Monitoring (SolarWinds, ELK, Splunk, Prometheus, Datadog)Clearance:
  An active clearance is highly preferred but an interim clearance is sufficient for the start of this position.

Our interview process is designed to let you get to know us as much as for us to get to know you!

1. You’ll meet with someone from our Recruiting team so we can learn more about you and answer some of your questions.
2. You’ll meet with the Hiring Manager to learn more about the team, and the role, and get to tell us more about what you’d bring to the team
3. You’ll meet team members who will be your peers to help you get a feel for a “real day in the life” at Self.

Benefits and Perks:

Aquila team members experience the opportunity to be part of a fast-paced, customer-focused, and technically innovative work environment. Aquila strives to deliver the best of the best in technical services to our customers. Candidates that possess a love for technical challenges, a desire to constantly learn, and the desire to establish themselves as critical players within a team will enjoy calling Aquila Technology home.

Our Perks Include:

• PTO - 15 days (vacation/sick) 10 paid holidays - 6 standard (New Year’s, Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas) - 4 floating holidays prorated based on your day of hire
• 1.5 paid days, or 12 hours, for approved volunteer work
• 1 week of paid maternity/paternity LOA after 1 year of Full-time employment
• Tuition & Training Reimbursement - 5K annually for pre-approved, job-related tuition, certification, or professional conferences
• 401K with Fidelity 100% immediate vesting; Plan eligibility begins 90 days following the date of hire. Aquila matches 50 cents on the dollar, up to 6%.
• Cell Phone & Internet Reimbursed up to $150 monthly to cover cell phone, data, and home internet expenses.
• Buy Your Own Device (BYOD) Allowance Reimbursed up to $1500 for the purchase of a qualified technology device. Eligible after 90 days of employment, and benefit renews every three years.

Location: This position is REMOTE. The candidate is able to work remotely from any location. They may be asked to take up to 4 trips per calendar year to Lexington,MA  if the program/project requires it. Candidates MUST be able to work an EST schedule in order to be considered for this role.

Clearance: 
An active clearance is highly preferred but an interim clearance is sufficient for the start of this position.- Authorized to Work in the US

We are an Equal Opportunity Employer.