Simplicity. Innovation. Integrity. RENU Property Management relies on these core values while buying, renovating, and managing single family rental homes across the US.

Our mission is twofold:

1. Help residents easily find a quality home to rent using a combination of technology and a personal touch to provide a seamless experience from their first inquiry through renewal.

2. Secure success for our investor clients from acquisition and renovation to property and asset management with our proprietary analytics software, field operations teams, and oversight group.

Our company has been in business since 2009 and we are based out of Carmel, IN. We hire driven, talented people who believe in connecting with others, celebrating wins, and going the extra mile!

What We Offer:

• Competitive Pay
• Medical, Dental, and Vision Plans
• 401K
• Long and Short-Term Disability
• Employer Paid Life Insurance
• Paid Time Off
• Training Opportunities
• Diverse Career Paths

Responsibilities

• Manage over 4,300 properties owned by our clients that reside in Homeowners Associations
• Organize and manage property registrations and rental registrations
• Oversee HOA violations by determining if it’s a maintenance violation, an operations violation, or a tenant violation. If it’s a tenant violation, send to the resident in AppFolio and work with resident to resolve issue. If it’s maintenance or operations, upload to QuickBase.
• Work with attorney on compliance and HOA issues when necessary
• Review neighborhood covenants and restrictions
• Receive HOA billing and investigate what needs to be paid. Communicate with HOA and accounts payable.
• Organize systems for tracking and managing multiple HOA’s in over 20 cities
• Manage emails and mail from HOA’s
• Update city/state leasing registrations
• Audit move out ledger, including charges versus lease agreement
• Ensure the Property Management team has calculated/added correct fees based on resident status and lease agreement
• Escalate ledger discrepancy to AP for processing
• Revise the ledger dictated by the lease agreement
• Audit move-out resident chargebacks and ensure charges have been approved/added by Ops Manager
• Submit insurance claims and follow up
• Review past resident disputes including review of lease, move out inspection/Resident chargebacks, Move-in checklist, pre move-in inspection, move-in photos
• Determine credit amount for past resident dispute
• Review internal escalated tasks for past residents which typically include legal escalations, BBB escalations or any housing entity
• Advise PM member regarding the move out process
• Enter the surveys and BBB complaints and google reviews into the escalation process and research
• Upload demand letters into escalation system
• Assist with audits

What does success look like for this role?

• Ensure HOA violations are resolved quickly and accurately
• Ensure compliance with resident registrations
• Audit systems and use critical thinking skills to enter the most accurate information
• Build strong internal relationships
• Solves problems for residents proactively

Qualifications

• High School diploma or equivalent experience
• Two years property management experience preferred
• Strong desire to take ownership and help to maintain our national brand
• Strong work ethic required
• Organizational skills are a must along with attention to detail and the ability to handle high volume
• Strong critical thinking skills and a high degree of emotional intelligence
• Able to perform at a high-level in a fast paced, constantly changing environment
• Computer literacy is a must and candidate will be required to use online company software platforms