Job Description

OFFICE MANAGER NORTH SOUND ROOT CANAL SPECIALISTS

Salary: $65,000 - $70,000

Benefits: Monthly allotment for healthcare, bonus opportunities

ESSENTIAL DUTIES AND RESPONSIBILITIES:

OFFICE MANAGEMENT:

· Act as first point of contact for all patients, vendors, and visitors, and ensure that all receive exceptional customer service.

· Responsible for developing a patient-focused culture among staff, leading by example, and ensuring a world-class patient experience for all.

· Facilitates appropriate systems and integration of systems.

· Communication with team leaders at referral offices.

· Answer incoming calls, receive messages, schedule appointments and route calls accordingly.

· Responsible for generating quotes and overseeing insurance and billing.

· Act as the purchasing agent for the organization, including vendor research, bid requests, review, and oversight.

· Responsible for the office’s day-to-day operations, including supply requisition, managing maintenance services, and office equipment, and vendor communications.

· Generate reports and serve as a business operations expert by identifying areas in need of improvement. Conduct research and make recommendations to spearhead an action plan.

· Oversight of office and employee HIPAA compliance.

EXECUTIVE SUPPORT:

· Provide administrative support to the owners, including calendar management, composing, and preparing correspondence, and preparing reports.

· Oversee meeting scheduling for office staff.

HUMAN RESOURCES:

· Administer various human resource plans and procedures for all company personnel.

· Recommend new approaches, policies, and procedures to effect continual improvements in workplace culture.

· Ensure patient-focused company culture by offering continuous feedback, support, and coaching.

· Collaborate with owner on recruitment and retention initiatives.

· Develop and administer formal employee review and improvement plan.

· Other duties as assigned.

KNOWLEDGE SKILLS AND ABILITIES

Proficient in Microsoft Office suite of products.

Organized self-starter and motivated problem solver.

Critical thinking skills for problem solving.

Demonstrated leadership.

Demonstrates standards of performance (ownership, teamwork, communication, compassion) that support patient satisfaction.

Clear and effective communication skills (both written and verbal).

Superior attention to detail, ability to consistently demonstrate a high level of quality in their work.

Exceptional customer service skills and strong interpersonal skills.

Team player with the ability to work collaboratively with colleagues of all levels and build cross-functional relationships.

Experience in an HR-related role.

Expert knowledge of HIPAA rules, regulations, and compliance.

Ability to work more than 40 hours a week, on occasion, to meet the needs of the practice.

EDUCATION AND EXPERIENCE

Bachelor’s degree in Business Administration or Healthcare Management and at least three to five (3-5) years in a Medical Office Manager role.

OR, in lieu of a degree

Five plus (5+) years in a Medical Office Manager position or health care profession.

Company Description

**REO Consulting, LLC is the recruitment partner of the employing company.