Benefits:
Dental insurance
Health insurance
Vision insurance
Residential Leasing Assistant
About the Company:
Downtown Management is a long-established private real estate development and investment firm that owns and manages its entire portfolio in-house. The company is based in the Historic Core of Downtown Los Angeles and maintains a diverse mix of market rate, residential apartments, retail spaces, and commercial properties.
We currently have an immediate opening for a Residential Leasing/property management Assistant to support approximately 300 apartments across three residential high-rise buildings.
· Update apartment listings regularly based on current availability.
· Monitor comparable properties to ensure pricing remains competitive in the market.
· Advertise vacancies across all online platforms and keep marketing content accurate, appealing, and up to date.
· Track listing performance and adjust photos, descriptions, or pricing recommendations as needed.
· Respond promptly to leasing inquiries via phone and email.
· Greet prospective residents and schedule property tours.
· Show units and highlight property amenities, building features, and neighborhood benefits.
· Collect rental applications and required documents; process credit/background checks.
· Prepare leases, coordinate lease signings, and collect application fees, deposits, and move-in funds.
· Follow up with prospects, maintain an active lead pipeline, and convert leads into leases through strong sales and customer service skills.
· Conduct move-in inspections, ensuring units are prepared and meet quality standards.
· Conduct move-out inspections, documenting any damages or charges.
· Coordinate move-in/move-out timelines between leasing, tenants, and maintenance coordinating staff.
· Provide high-level customer service to both prospects and current residents.
· Assist with tenant communication regarding renewals, rent increases, notices, and general inquiries.
· Support the Property Manager in resolving tenant concerns and enforcing community policies.
· Assist Property Manager with day-to-day building operations across multiple properties.
· Work as a collaborative team member with maintenance, helping schedule repairs and follow up on work orders.
· Coordinate with vendors and contractors as needed.
· Assist with occupancy reporting, and rent tracking.
· Maintain organized digital and physical leasing files, paperwork, and office records.
· Perform general office responsibilities: phones, scanning, mail, scheduling, data entry.
· Support other departments as needed to keep building operations running smoothly.
Ideal Candidate:
High school diploma required; college degree a plus.
Proficiency in Microsoft Office; Yardi experience is a plus.
Excellent written and verbal communication skills.
Strong time-management, follow-up skills, and problem-solving abilities.
Excellent customer service and ability to work in a small team environment.