Job Description

 DESCRIPTION: • The P&C Services Administrator is responsible for front line, direct contact with customers and internal support of P&C partners.  • Responsibilities include answering employees' inquiries through the P&C Case Management, triaging and assigning cases to P&C Services team members, assisting with invoice processing, P&C Services communications, mailing, and data management related to employees joining and leaving the company. • Answer P&C customers' (employees, vendors, business partners, managers, etc.) questions on a variety of topics, including benefits, payroll, taxes, absence, time, compensation • Resolve Tier 1 employee requests ensuring exceptional customer service satisfaction • Document all inquiries, issues and transactions using the case management system • Serve as primary for all incoming case triage and assignment to the P&C Services team • Assist in ongoing document management processes • Assist in the processing of invoices related to the P&C area • Serve as primary for communication management from the P&C Services group to company employees, including answering questions that are submitted regarding communications • Ensure all P&C mailing is completed, and all returned mail is investigated to ensure delivery to employee is successful (1095A, W2, etc.) • Participate in projects and initiatives to improve processes and drive efficiency • Achieve performance measures and adhere to established SLA requirements • Perform other responsibilities as assigned, which may become essential to the position We offer attractive, competitive compensation and benefits including, medical, dental, 401k, Short Term Disability, AD&D and Tuition Reimbursement, etc. If you take pride in your work and are committed to personal and professional success we want to talk to you. Please visit www.rgbsi.com to learn more.

Company Description

RGBSI, a leader in the staffing industry, is dedicated to providing the highest quality of services to our clients and employees. We are proud to be the primary staffing partner to top companies in the automotive, aerospace, IT, media & entertainment, sports, energy, and finance industries. As a result of our clients' continued growth, we are looking for energetic, personable professionals to partner with these leading US companies.